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Mac Operations Specialist

2 months ago

Malvern, Arkansas, United States Randstad Digital Full time

Position Overview

We are looking for a proficient and committed Tier 2 Mac Operations Specialist to enhance our IT department. The successful candidate will have a solid grasp of the Jamf management system and the capability to troubleshoot, escalate, and deliver thorough support for our Mac ecosystem.

Essential Duties

  • Jamf Administration
  • Oversee and manage the Jamf platform for the deployment, configuration, and upkeep of Mac devices.
  • Develop and manage policies, profiles, and scripts within Jamf to uphold compliance and security protocols.
  • Conduct routine audits and maintenance of the Jamf environment to guarantee peak performance.
  • Troubleshooting and Assistance
  • Deliver Tier 2 support for Mac-related challenges, encompassing hardware, software, and network connectivity issues.
  • Analyze logs, error messages, and user feedback to diagnose and resolve intricate technical problems.
  • Support end-users with MacOS, application, and peripheral device concerns, ensuring minimal workflow disruption.
  • Escalation and Team Collaboration
  • Refer unresolved issues to Tier 3 support or relevant teams, ensuring prompt resolution.
  • Work alongside cross-functional IT teams to tackle systemic challenges and enhance overall service delivery.
  • Document and communicate recurring issues to identify patterns and propose preventive strategies.
  • System Maintenance and Updates
  • Supervise and maintain Mac systems to ensure they are current with the latest patches, updates, and security measures.
  • Perform regular system health assessments and performance tuning to optimize Mac device functionality.
  • Assist in the implementation of new software and hardware initiatives, ensuring a smooth transition for end-users.
  • User Training and Documentation
  • Provide training and support materials for end-users to improve their understanding and usage of Mac devices.
  • Create and maintain comprehensive documentation of processes, procedures, and troubleshooting methods.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • Demonstrated experience in Mac operations and support, with a strong focus on Jamf administration.
  • Expertise in MacOS, Apple hardware, and associated technologies.
  • Strong analytical and problem-solving abilities with the capacity to diagnose and resolve complex technical issues.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with end-users and IT teams.
  • Jamf certification (e.g., Jamf Certified Associate) is advantageous.