Field Service Technician III

4 weeks ago

Malvern, Arkansas, United States Rivian Automotive Full time
About Rivian Automotive

Rivian Automotive is a company on a mission to keep the world adventurous forever. We build emissions-free Electric Adventure Vehicles and seek to attract curious, courageous souls to join our team. As a company, we constantly challenge what's possible and operate comfortably in areas that are unknown.

Role Summary

The Field Service Technician III will be responsible for delivering exceptional customer experiences at our service locations. The ideal candidate will possess technical acumen and strong customer service skills. If you're able to think quickly on your feet, have a go-getter attitude, and possess great communication skills, then we want you on the team.

Responsibilities
  1. Support pre-production vehicle builds, including assisting cross-functional teams.
  2. Travel to locations to support as required until the local Service Center opens.
  3. Operate remotely until the local service center opens, if applicable.
  4. Follow Rivian repair procedures with efficiency without compromising quality and safety.
  5. Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles.
  6. Assist or support vehicle repairs in a setting outside of a service center.
  7. Conduct road tests on vehicles to ensure quality of the repair.
  8. Perform necessary parts operations such as parts ordering, receiving, shipping, and inventory.
  9. Stay up to date with technical skills and required training.
  10. Support campaigns and containment initiatives.
  11. Maintain and process accurate expense reporting as needed.
  12. Maintain high-quality work and efficiency while working with little supervision.
  13. Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment.
  14. Provide service support to the field to support the Service organization.
  15. Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment.
Qualifications

HS Diploma or GED preferred. Graduated from an accredited automotive repair school preferred. 5 or more years' experience in a traditional automotive repair shop preferred. Proficient in using hand tools and power tools. Proficient in navigating a laptop or computer in a Windows or Mac environment. Know basics of diagnosis and workflows. Able to read electrical schematics. Limited Diagnostic exposure. Understands how high voltage and low voltage electricity works (basic electricity theory). Able to perform tire repair and vehicle alignment. Some hybrid repair background is a plus. Can diagnose and explain basic vehicle electronic communications like the CAN Bus system. Ability to drive non-commercial truck and trailer preferred. Ability to travel up to 75% of the time, or as needed. Must possess a valid driver's license, and maintain a clean driving record. No driving-related suspensions or revocation of Driver License (within a 3-5 year period).

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