Diagnostic Specialist

2 days ago

Malvern, Arkansas, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating innovative, emissions-free Electric Adventure Vehicles. Our mission is to keep the world adventurous forever, and we're seeking talented individuals to join our team.

Diagnostic Specialist Role

We're looking for a skilled Diagnostic Specialist to join our team in Malvern, PA. As a Diagnostic Specialist, you will leverage your expertise in automotive diagnostics to resolve customer concerns using high-quality diagnostic processes and techniques.

Responsibilities:

  • Provide diagnostic support to Field Service Teams using a combination of technical understanding, specialized diagnostic tools, and logged vehicle data review.
  • Hands-on Low voltage and HV diagnostic support
  • Producing high-quality documentation in both Service Support and Engineering document systems.
  • Communicate effectively with business partners in support of Service needs.
  • Aid Field Service in the production of pre-appointment service plans where more advanced diagnostic support is needed.
  • Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.
  • Support an industry-leading customer repair experience through integration of elevated diagnostic support in the local Service operation workspace.
  • Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.
  • Support systems and processes that capture feedback that will in turn aid in product quality improvements.
  • Create a culture of collaboration with individuals, cross-functional teams, and leadership by encouraging feedback and open communication.

Requirements:

  • 8+ years of experience in the automotive industry or automotive repair, with an emphasis on mechanical, thermal, electrical, data processing, and systems integration.
  • Fundamental working knowledge and hands-on experience diagnosing electronic concerns with and without OBD/DTC support.
  • Fundamental knowledge and experience diagnosing CAN, LIN, and other network architectures, such as I2C and A2B.
  • Familiarity with terminal interfaces, scripting languages, and experience reading computer code is a plus.
  • Extensive knowledge of and experience with diagnosing and repairing mechanical and thermal systems.
  • Ability to understand, build, and promote the benefits of utilizing structured processes.
  • Experience with customer support or customer relations.
  • Excellent written and oral communication skills.
  • Experience working as, or with Business Partners, and understands the role responsibilities a Business Partner must possess.
  • Disciplined work ethic.
  • Self-motivated, and encouraging of others.
  • Able to work efficiently in small groups, large groups, as well as individually.
  • Ability to work effectively under pressure or within tight time limits.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, please email us at .

Candidate Data Privacy: Rivian may collect, use, and disclose your personal information or personal data when you apply for employment and/or participate in our recruitment processes. This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security, and preference information.

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