Incident Management Specialist
4 weeks ago
We are seeking a skilled Incident Management Specialist to support our major IT systems and resolve critical incidents in accordance with service level agreements and operational level agreements.
Key Responsibilities:
- Supports major IT systems incident management processes and resolutions.
- Coordinates appropriate resources to resolve critical incidents.
- Ensures effective communication during major system outages.
- Documents and chronicles events during incident management conference calls.
Requirements:
- Incident Management experience.
- Effective communication skills.
- Ability to respond with a sense of urgency.
- Process-oriented and technically inclined across multiple IT platforms.
Location:
Malvern, PA
Duration:
12 months
Rate:
$40/hr. C2C
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