Automotive Customer Support Specialist

3 weeks ago


Reno, Nevada, United States Bill Pearce Motors Full time

Position Overview:


We are looking for a dedicated and customer-focused professional to fill the role of Customer Service Representative at Bill Pearce Motors.

This is a full-time hourly position within the automotive sector.

The selected candidate will be tasked with delivering exceptional customer service to our esteemed clientele, addressing their questions and concerns, scheduling service appointments, and ensuring their overall satisfaction with our offerings.


Compensation & Benefits:
This role offers a competitive hourly wage of $18.50, with pay distributed biweekly.

Alongside monetary compensation, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off.


Key Responsibilities:

  • Act as the main point of contact for all customer inquiries and concerns through various communication channels
  • Deliver prompt and professional responses to customer inquiries in an efficient manner
  • Maintain a solid understanding of our products and services to effectively address customer questions
  • Cultivate and sustain strong relationships with customers to enhance loyalty and promote a positive company image
  • Collaborate with internal departments to resolve customer issues and ensure a seamless customer experience
  • Keep accurate records of all customer interactions and transactions

Qualifications:

  • High school diploma or equivalent education is required
  • A minimum of 12 years of experience in customer service, ideally within the automotive sector
  • Excellent verbal and written communication abilities
  • Strong interpersonal and problem-solving skills
  • Proficient in Google Workspace and other relevant software
  • Ability to manage multiple tasks and prioritize effectively
  • Flexibility to work various hours, including evenings and weekends if necessary
  • Must successfully pass a background check and drug screening

EEOC Statement:
Bill Pearce Motors is an equal opportunity employer and values diversity within our workforce.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to fostering an inclusive and welcoming work environment for all employees.

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