Automotive Customer Service Representative

2 days ago


Reno, Nevada, United States Dorman Products Full time

As a key member of the Dorman Products team, you will be responsible for delivering exceptional customer service and support in the automotive industry.

Primary Responsibilities:

Fulfill customer promises with 100% accuracy and communicate any changes promptly

Proactively track customer orders to ensure timely shipping and resolution

Coordinate with internal teams to arrange product shipment and resolve any issues

Provide technical support and answer customer inquiries in a professional and courteous manner

Work closely with material and production groups to notify customers of potential backorders and resolve any discrepancies

Develop a strong understanding of Dorman Products' offerings and systems to provide accurate and efficient support

Maintain accurate records and work instructions to ensure seamless customer service

Requirements:

High School Diploma or equivalent

Previous experience in the automotive industry or a related field

Excellent organizational and communication skills

Ability to maintain a positive and professional demeanor in challenging situations

Strong problem-solving and multi-tasking skills with attention to detail

Proficiency in Microsoft Office and familiarity with Google Docs

ERP/MRP experience in a manufacturing environment is a plus



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