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Automotive Customer Service Representative

2 months ago

Reno, Nevada, United States Dorman Products Full time

As a valued member of the Dorman Products team, you will be responsible for delivering exceptional customer service and support in the automotive industry.

Key Responsibilities:

• Fulfill customer promises with 100% accuracy and communicate changes promptly

• Proactively track customer orders to ensure timely shipping and resolution

• Coordinate with internal teams to resolve customer inquiries and issues

• Provide technical support and answer customer questions with confidence and expertise

• Collaborate with material and production groups to prevent backorders and ensure customer satisfaction

• Develop and maintain accurate work instructions to meet customer requirements and processes

• Other duties as assigned to support the team and drive business success

Requirements and Qualifications:

• High School Diploma or equivalent

• General automotive parts experience and knowledge

• Excellent organizational and time management skills

• Positive and professional demeanor with ability to handle complaints and conflicts

• Ability to multitask with attention to detail and prioritize tasks effectively

• Customer service experience in an automotive or manufacturing environment preferred

• Proficiency in Microsoft Office and familiarity with Google Docs

• ERP/MRP experience in a manufacturing environment a plus