Property Claims Field Adjuster

2 weeks ago


Glendale, Arizona, United States American Family Insurance Full time

Company Overview:
At American Family Insurance Claims Services (AFICS, Inc.), we are committed to transforming our claims processes to prioritize our customers' needs. Our mission is to protect and restore the dreams of our clients during their most challenging times.

About the Role:
As a Property Claims Field Adjuster, you will play a crucial role in investigating and managing property claims. Your responsibilities will include determining liability, gathering necessary information, reviewing coverage details, coordinating appraisals, and ultimately settling claims. This position involves handling moderately complex homeowner property claims.

Work Environment:
This is a remote position with a significant portion of your time spent in the field. You may occasionally be required to attend in-person meetings or training sessions. A company vehicle will be provided for your use, which can also be utilized for personal errands.

Compensation:
The compensation range for this position is between $55,000 and $90,000 annually, depending on experience and geographic location.

Key Responsibilities:
1. Investigate the origin and cause of claims by communicating with insured parties, claimants, agents, and other relevant stakeholders.
2. Identify and address complex issues while managing claims in good faith.
3. Conduct on-site inspections as necessary, assess damages, and negotiate settlements with involved parties.
4. Respond to customer inquiries and provide updates on claim status.
5. Interpret policy documents and apply relevant coverage details to assigned claims.

Qualifications:
1. Familiarity with Xactimate or a minimum of 2 years of experience in property field claims, or relevant experience in construction, restoration, or mitigation.
2. Proven track record of delivering customer-focused solutions.
3. Understanding of casualty coverage policies and experience in all phases of the claims handling process.
4. Valid driver's license and acceptable driving record are required.

Additional Information:
Your employment will be contingent upon successful background checks and adherence to non-disclosure agreements. We are an equal opportunity employer and welcome applicants from diverse backgrounds.



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