Customer Service Ambassador

4 days ago


Glendale, Arizona, United States Brenda Espinoza - State Farm Agent Full time
Job Overview

Become a valued member of Brenda Espinoza - State Farm Agent's team as a Customer Service Representative. As a key player in our agency, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and promoting our insurance and financial services.

Key Responsibilities
  • Client Engagement: Establish and maintain positive relationships with clients, responding to their inquiries and concerns in a timely and professional manner.
  • Service Delivery: Provide accurate and friendly customer service, including answering questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review: Use a customer-focused approach to educate clients about insurance options, identifying their needs and providing personalized solutions.
Benefits
  • Competitive Compensation: Enjoy a salary plus commission/bonus structure, providing a stable income and opportunities for growth.
  • Professional Development: Receive valuable experience and training, helping you advance in your career and achieve your goals.
  • Team Environment: Work collaboratively with our team to achieve our goals and provide exceptional service to our clients.
Requirements
  • Communication Skills: Possess excellent written, verbal, and listening skills, with the ability to effectively communicate with clients and colleagues.
  • People-Oriented: Be a people person, with a strong focus on building relationships and providing exceptional customer service.
  • Self-Motivated: Demonstrate self-motivation and a proactive approach to problem-solving, with a strong work ethic and attention to detail.
  • Bilingual: Possess bilingual skills, with a strong proficiency in Spanish.
  • Licensing: Obtain and maintain a Property and Casualty license, as well as a Life and Health license.


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