Service Operations Manager

5 days ago


Houston Texas, United States EcoShield Pest Solutions Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to join our team at EcoShield Pest Solutions. As a Service Manager, you will play a critical role in leading our field operations team and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Manage and lead the Field Manager(s) and the team of Service Technicians who are responsible for completing routes and services for our regular customers.
  • Hire and train Service Technicians on technical and customer service aspects of the role.
  • Educate Service Technicians on sales assist leads and how to identify new service opportunities for the sales team.
  • Perform necessary field training for current and new Service Technicians.
  • Maintain audits of customer accounts, resolving any customer inquiries, issues or complaints.
  • Review online service reviews and administer coachings for Service Technicians, accordingly.
  • Maintain familiarity with industry-specific state and local laws and regulations.
  • Partner closely with Field Manager, Service Technicians, and sales professionals to ensure business effectiveness and efficiency.
  • Perform routing and special route scheduling, including but not limited to managing weekend and/or early/late service appointments.
  • Review ride-along notes with Field Manager and use findings as training material for team.
  • Manage and maintain inventory management systems.
  • Manage and maintain GPS driving system and review data regularly.
  • Complete daily service ticket audits including those involving additional services.
  • Run service routes as needed/assigned, which may include high priority or emergency save routes.
  • Assist General Manager with incident reporting.
  • Adhere to assigned expense budget and submit expenses via company card/expense system.
  • Participate in weekly key manager meetings (KMMs).
Requirements
  • High School Diploma or GED.
  • 1+ years of customer service, customer retention, and/or training experience.
  • 2+ years of management experience, specifically pest control or fleet management experience.
  • Must be 21 years of age or older and possess an active driver's license with an MVR that meets insurance requirements.
  • Are willing to work Monday - Saturday and some holidays.
  • Must earn and maintain state-required training (provided) and pest control licensing.
What We Offer
  • Competitive salary ($50,000-$65,000 DOE).
  • Additional compensation opportunities.
  • Paid time off.
  • Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually.
  • Vacation - begins at the equivalent of 7 days per year with an additional day per year of service capped at 14 days.
  • 10 company-paid holidays.
  • Benefits (employee as well as family).
  • Medical.
  • Health Savings Account (HSA).
  • Dental.
  • Vision.
  • Voluntary Life.
  • Short-Term and Long-Term Disability.
  • 401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2%.
  • Employee Assistance Program.
  • Rally Health and Wellness Program.
  • Employee and Friends/Family Discounted Pest Control Services.


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