Automotive Service Operations Manager

1 week ago


Texas, United States Asbury Automotive Group Full time

Automotive Service Operations Manager

Asbury Automotive Group is a leading name in the automotive retail industry, dedicated to transforming the dealership experience through innovative solutions and a commitment to excellence. We are seeking a passionate and experienced Automotive Service Operations Manager to oversee our service department and ensure operational success.

Key Responsibilities:

  • Supervise and coordinate the activities of service technicians, advisors, and support staff.
  • Develop and implement departmental goals and objectives to enhance performance.
  • Collaborate with the Parts Manager to ensure timely availability of necessary parts.
  • Work closely with shop foremen to guarantee efficient and quality service delivery.
  • Conduct regular meetings to communicate updates and strategies within the service department.
  • Prepare and manage the annual budget for the service operations.
  • Ensure adherence to Asbury's standards for customer service and operational excellence.
  • Engage with educational institutions to attract and recruit skilled technicians.
  • Address and resolve customer inquiries and complaints effectively.
  • Motivate and mentor team members to foster professional growth and development.
  • Maintain a safe and compliant work environment for all employees and customers.
  • Other duties as assigned by management.

Qualifications:

  • Strong leadership and team management skills.
  • Proven experience in automotive service management.
  • Excellent customer service and communication abilities.
  • Familiarity with automotive software systems.
  • Ability to thrive in a fast-paced environment.
  • Must pass pre-employment screenings.

Benefits:

  • Competitive salary and recognition programs.
  • Comprehensive insurance plans including medical, dental, and vision.
  • 401k retirement plan with company matching.
  • Paid time off and holidays.
  • Continuous training and career development opportunities.
  • Employee discounts on services and parts.

Asbury Automotive Group is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all individuals regardless of their background.



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