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Service Manager
2 months ago
We are seeking a highly skilled and experienced Service Manager to join our team at Orkin. As a Service Manager, you will be responsible for leading a team of professionals in providing top-notch pest control services to our customers.
Key Responsibilities- Lead a team of Service Technicians in providing excellent customer service and ensuring high-quality workmanship.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other departments to ensure seamless communication and coordination.
- Conduct regular training sessions to ensure team members are up-to-date on the latest pest control techniques and products.
- Manage and maintain accurate records of customer interactions, including service requests, complaints, and feedback.
- Develop and implement processes to improve operational efficiency and reduce costs.
- Ensure compliance with all relevant laws, regulations, and company policies.
- High school diploma or equivalent required.
- Valid driver's license required with a good driving record.
- Ability to pass a drug screen and background check.
- Ability to obtain the appropriate pesticide license/certification if required.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and leadership skills.
- Ability to work independently and as part of a team.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Company vehicle and gas card.
- Comprehensive training program.
- Recognition and rewards for outstanding performance.
Orkin is a global leader in pest control services, providing residential and commercial customers with effective and efficient solutions to their pest management needs. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
