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Wildlife Service Operations Manager

2 months ago

Houston Texas, United States Critter Control Full time

Overview:
Leadership Role with a Premier Wildlife Management Firm


Established in 1984, Critter Control specializes in the management of nuisance wildlife for both residential and commercial clients, delivering top-tier wildlife, animal, and integrated pest control solutions nationwide.

Our mission is to harmonize the relationship between wildlife and humans, offering fulfilling career opportunities in a stable industry.

Responsibilities:
Your Key Responsibilities


The District Service Manager will oversee the recurring service team, playing a vital role in the recruitment, training, and development of technicians within the designated district.

In this role, you will manage service operations, routing, and scheduling to ensure high-quality service delivery to customers while meeting district performance goals.

District Service Managers are accountable for the overall direction, coordination, and assessment of recurring service operations and customer satisfaction.

Your Daily Tasks

Conduct ongoing training focused on customer service excellence, technical skills, and safety protocols.

Assess the quality of service provided to clients, develop strategies to reduce customer complaints, and enhance customer loyalty.

Ensure adherence to DOT regulations and manage fleet maintenance.

Support territories with staffing shortages due to employee absences or departures.

Manage chemical orders and wildlife control supplies for the district.

Optimize routing and scheduling to enhance service completion rates and minimize allowances.

Collaborate with the District Manager on accounts receivable management.

Participate in weekly technician ride-alongs and continuous training initiatives.

Become well-versed in the employee handbook.

Stabilize revenue and productivity during employee transitions or vacations.

Maintain necessary licenses for employees in the district and assist with renewal processes to ensure compliance with state regulations.

You Will Excel In This Role If

You uphold high standards of performance.

You thrive on building relationships and fostering rapport with team members.

You possess excellent time management abilities.

You adopt a customer-centric approach, delivering exceptional service to all clients.

What We Offer:
Competitive compensation package ($60,000 - $70,000/Annually + Bonus Potential)

Company vehicle, mobile phone, and tablet provided.

Comprehensive training programs as the industry leader.

Initial uniforms supplied and/or reimbursed by the company.

Extensive benefits package including medical, dental, vision, and life insurance.

401(k) plan with company matching, employee stock purchase options.

Paid time off for vacations, holidays, and sick leave.

Employee discounts, tuition reimbursement, and dependent scholarship opportunities.

Qualifications:

Work Environment:
We operate wherever wildlife is present. Candidates must be physically capable of performing the following tasks:

Using a ladder within the manufacturer's specified weight limits.

Lifting and carrying items weighing up to 50 lbs.

Accessing crawl spaces, attics, confined areas, rooftops, etc.

Ability to work in various weather conditions.

Requirements:
A High School Diploma is required.

A clean driving record and the ability to pass a drug screening are mandatory.

Critter Control is an Equal Opportunity Employer, committed to diversity and inclusion.