Front Desk Representative

4 days ago


Newport, Rhode Island, United States Pyramid Global Hospitality Full time

About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers.

Our Culture

We believe that each member of our team has a key part to play in delivering outstanding service and memorable guest experiences. We want a hotel that people want to come to, not through. Our Core Values involve personal development, people, and a desire for wanting them to succeed.

Job Summary

We are seeking a highly motivated individual to join our Front Desk team as a Front Desk Representative. The ideal candidate will use their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Representative is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

Key Responsibilities

  • Provide exceptional customer service by being engaging and taking sincere interest in our guests.
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and provide solutions to guests when things aren't quite right.
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Maintain house bank.
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.

Requirements

  • High school diploma preferred.
  • Prior hospitality experience preferred.
  • Neat, clean, and well-groomed appearance with a pleasant personality.
  • Time management skills.
  • Ability to work on feet for an extended period.
  • Ability to communicate effectively.
  • Must be available to work nights, weekends, and holidays.

Compensation

The compensation for this position is $18.30/Hr. - $18.30/Hr. based on qualifications and experience.



  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Job SummaryHotel Viking Newport is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.Key ResponsibilitiesGuest Check-In/Check-Out: Efficiently handle guest arrivals...


  • Newport, Rhode Island, United States Pyramid Global Hospitality Full time

    Job DescriptionWe are seeking a highly motivated and engaging individual to join our Front Desk team at Pyramid Global Hospitality.Key Responsibilities:Provide exceptional customer service to guests, creating a memorable first impression.Efficiently check in and register guests, ensuring a smooth and seamless experience.Utilize strong communication skills to...


  • Newport, Rhode Island, United States Navy Exchange Full time

    Job Summary:We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Navy Exchange. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling all stages of their stay, and resolving any issues that may arise.Key Responsibilities:Provide warm and...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Front Desk Agent - Newport Harbor Island ResortNewport Harbor Island Resort is actively looking for a dedicated Front Desk Agent to enhance our guest experience at our esteemed resort. In this pivotal role, you will be responsible for warmly welcoming guests, assisting them with their needs, and ensuring their stay is both enjoyable and effortless. If you...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Front Desk Agent - Newport Harbor Island ResortThe Newport Harbor Island Resort is on the lookout for a dedicated Front Desk Agent to enhance our guest services and ensure an outstanding experience for all visitors. In this pivotal role, you will be the first point of contact for guests, providing essential information and support to make their stay...


  • Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Front Desk Agent - Newport Harbor Island ResortThe Newport Harbor Island Resort is on the lookout for a dedicated Front Desk Agent who will be instrumental in delivering outstanding guest experiences at our esteemed resort. In this role, you will be pivotal in greeting and assisting guests, offering essential information, and ensuring their stay is both...


  • Newport, Rhode Island, United States Wayfinder Hotel Newport Full time

    About UsAt Wayfinder Hotel Newport, we prioritize our employees' growth and well-being. Our company culture is built on a foundation of diversity, development, and inclusivity. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our ongoing training...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview:Hotel Viking, a historic and luxurious establishment, is dedicated to providing exceptional hospitality experiences. With its stunning views and elegant accommodations, it has been a sought-after destination for travelers. As a member of our team, you will thrive in a vibrant environment that values your skills and expertise.Position...


  • Newport, Rhode Island, United States Wayfinder Hotel Newport Full time

    About Wayfinder Hotel Newport:At Wayfinder Hotel Newport, we prioritize our team members. Our commitment to a supportive and inclusive work environment is evident in our focus on diversity, growth, and employee wellbeing. We believe in a culture that puts people first, which is reflected in our employee development initiatives, comprehensive benefits, and...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview:Hotel Viking, a historic and luxurious establishment, is dedicated to providing exceptional hospitality. As a renowned destination for travelers, we pride ourselves on our elegant accommodations and breathtaking views. Our team is committed to creating unforgettable experiences for our guests, making it an ideal environment for those...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview:Hotel Viking, a historic and luxurious establishment in Newport, Rhode Island, is on the lookout for skilled professionals to enhance our team. Known for its exceptional hospitality and breathtaking views, Hotel Viking has been a distinguished destination for travelers since its inception. Working here offers a vibrant environment where you...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Overview:Hotel Viking, a distinguished establishment in the hospitality sector, is in search of dedicated professionals to enhance our team. Renowned for its rich history and luxurious accommodations, Hotel Viking provides an exceptional environment for career advancement in the hospitality field. With stunning vistas and a commitment to outstanding...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Property Description: Hotel Viking, a historic and luxurious property, is dedicated to providing exceptional hospitality. As a renowned destination for discerning travelers, we offer breathtaking views and elegant accommodations. Our team is committed to creating unforgettable experiences for our guests, and we invite you to be part of this legacy of...


  • Newport, Rhode Island, United States The Vanderbilt Full time

    Job OverviewCompany Background:The Vanderbilt is a historic establishment that embodies the spirit of adventure and elegance. With a blend of modern amenities and classic charm, it serves as a vibrant hub for guests seeking unique experiences.Position Summary:As a Front Desk Agent, you will be the welcoming presence that shapes our guests' experiences. Your...


  • Newport, Rhode Island, United States The Cliffside Inn Full time

    Job SummaryThe Assistant General Manager at The Cliffside Inn is a key member of our management team, responsible for delivering exceptional guest experiences and driving revenue growth. This role requires a strong leader who can oversee front desk operations, housekeeping, and breakfast services, while also contributing to the overall success of our...


  • Newport, Rhode Island, United States The Vanderbilt Full time

    Job OverviewCompany Background:The Vanderbilt is a historic establishment that has been transformed into a vibrant and stylish venue, inspired by the adventurous spirit of its namesake. The property features unique design elements and an inviting atmosphere, making it a sought-after destination for travelers.Position Summary:As a Front Desk Agent, you will...


  • Newport, Rhode Island, United States The Vanderbilt Full time

    Job OverviewCompany Overview:The Vanderbilt is a reimagined historic mansion that captures the essence of modern luxury while paying homage to its rich heritage. Our establishment is a vibrant social hub, offering guests a unique experience filled with coastal charm and artistic flair.Position Summary:As a Front Desk Agent, you will be the initial point of...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Job SummaryHotel Viking Newport is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.Key ResponsibilitiesGuest Check-In/Check-Out: Efficiently handle guest arrivals...


  • Newport, Rhode Island, United States Hammetts Hotel Full time

    POSITION OVERVIEW: The Front Desk Supervisor plays a crucial role in managing the Front Desk and Night Audit operations with a focus on delivering exceptional service in a warm, friendly, and efficient manner. This position is essential in ensuring that guests receive high-quality service throughout their stay while optimizing room revenue and occupancy...


  • Newport, Rhode Island, United States Hotel Viking Newport Full time

    Job SummaryHotel Viking Newport is seeking a skilled Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our historic hotel. As a key member of our hospitality team, you will be responsible for greeting and welcoming guests, handling check-in and check-out procedures, and providing information about hotel facilities...