Lead Patient Access Coordinator

2 weeks ago

San Antonio, Texas, United States Christus Health Full time

Overview:

The Patient Access Supervisor is accountable for overseeing the daily functions of designated areas within the department. This role involves supporting the Patient Access Director in the maintenance of departmental reports and assisting in various operational areas as required. The supervisor will coordinate activities across multiple admission sectors, including Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors, and Customer Service. Additionally, this position ensures that staff are adequately trained and that performance goals are achieved. The supervisor is responsible for creating and managing work schedules and overseeing time-off requests for team members.

Key Responsibilities:

  • Uphold consistency with administrative and departmental policies, demonstrating appropriate conduct, attire, attitude, attendance, confidentiality, professionalism, and reliability.
  • Monitor the operations of the registration area, ensuring adherence to policies and procedures for Inpatient, Outpatient, ER, and Day Surgery registrations.
  • Verify that criteria for Medicare/Medicaid, Champus, and other Third Party Payors are satisfied through physician orders for all outpatient, observation, and inpatient admissions.
  • Ensure completeness and accuracy of documentation for patient medical records, including data entry into the hospital's computer systems or other mediums.
  • Achieve established goals for point-of-service (POS) collections in assigned areas.
  • Foster an environment that promotes exceptional patient satisfaction.
  • Encourage a workplace atmosphere that enhances Associate satisfaction.
  • Promote a culture that supports physician satisfaction.
  • Ensure compliance with relevant laws and regulations, maintaining confidentiality among Associates and in the handling of patient information.
  • Review Associate performance for recognition, evaluation, coaching, training, and necessary corrections, ensuring timely feedback and training for improvement.
  • Facilitate timely communication of information, expectations, and changes to Associates while seeking their input.
  • Ensure appropriate staffing levels to meet patient needs and strive to exceed patient expectations, working within productivity guidelines.
  • Oversee insurance verification processes and ensure timely receipt of precertifications to avoid insurance denials, documenting these activities in patient accounts.
  • Meet patient safety goals, ensuring accurate information is recorded for each account in the hospital's computer systems.
  • Conduct periodic audits of departmental performance as assigned and report findings to the designated recipient.
  • Perform monthly petty cash audits and ensure sufficient petty cash is available for daily operations.
  • Continuously seek improvements that enhance departmental operations, patient satisfaction, and Associate satisfaction.
  • Collaborate with other supervisory Associates to foster a cohesive leadership team within the department, anticipating needs and managing functions to minimize workflow disruptions.
  • Ensure Associates have the necessary equipment and supplies to fulfill their duties.
  • Perform various other tasks essential to achieving departmental and facility objectives.

Qualifications:

  • High School Diploma

Employment Type:

Full Time

Equal Employment Opportunity:

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