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Patient Access Coordinator
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San Antonio, Texas, United States Emerus Full timeAbout UsEmerus is a leader in small-format hospitals, partnering with respected health systems to provide high-quality care to patients in their neighborhoods.Job OverviewThe Patient Access Specialist will serve as a liaison between patients, payers, and healthcare team members, facilitating patient tracking and billing by obtaining and verifying accurate...
Patient Access Coordinator
2 months ago
We are seeking a highly skilled Patient Access Specialist to join our team at Baptist Neighborhood Hospital. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our hospital's revenue cycle.
Key Responsibilities- Facilitate Patient Tracking and Billing: Obtain and verify accurate and complete demographic information, financially secure, and collect out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
- Provide Excellent Customer Service: Maintain compliance with EMTALA, DNV, HIPAA, and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records.
- Answer Telephone and Record Messages: Communicate to appropriate medical staff and provide and obtain signatures on required forms and consents.
- Verify Insurance Benefits: Confirm the correct payor and plan is entered into the patient accounting system and obtain insurance authorizations as required by individual insurance plans where applicable.
- Maximize Collection Efficiency: Pursue collections at the time of service in a customer service-oriented fashion and scan all registration and clinical documentation into the system and maintain all medical records.
- Coordinate Patient Transfers: Assist with coordinating the transfer of patients to other hospitals when necessary and respond to medical record requests from patients, physicians, and hospitals.
- Maintain a Clean Working Environment: Maintain a clean working environment for the facility, including the front desk, restroom, waiting room, break area, and patient rooms when assistance is needed by medical staff.
- High School Diploma or GED: Required
- 1 Year of Patient Registration and Insurance Verification Experience: Required; 2 years preferred
- Emergency Department Registration Experience: Strongly preferred
- Knowledge of Various Insurance Plans: Required
- Basic Understanding of Medical Terminology: Required
- Excellent Customer Service: Required
- Working Knowledge of MS Office: Strongly preferred
