Client Relationship Manager, Healthcare
2 weeks ago
Job Overview: The Client Relationship Manager is tasked with cultivating and sustaining connections with both new and existing clients or partners, aiming to consistently achieve or surpass designated sales targets.
Key Responsibilities:
- Formulate a strategic sales plan to meet or exceed quotas for assigned low-risk, low-impact existing or prospective clients or partners.
- Accurately represent and communicate sales forecasts in real-time.
- Engage with clients regularly to foster and maintain business relationships; utilize marketing initiatives to generate leads.
- Address non-technical client inquiries, including product information, pricing, maintenance, and billing questions.
- Collaborate with team members on accounts; ensure timely resolution of issues escalated from assigned accounts.
- Document all client account information in the CRM, including opportunities, commitments, significant conversations, or sales calls.
- Enhance knowledge and awareness of best practices and market trends; develop an understanding of the business and technical needs of clients.
- Engage company specialists and support resources as necessary to advance opportunities.
- Participate in and contribute to client and industry events as required.
Qualifications for Success:
- Associate's Degree.
- Experience in sales.
- Proficient in Microsoft Windows and Office.
- Skilled in opportunity management and account planning tools.
- Able to establish rapport and gain the trust of others.
- Capable of achieving consensus across various departments and leadership levels.
- Excellent oral and written communication skills, demonstrating professionalism and the ability to interact with others with discretion and tact.
- Organized and adept at successfully managing multiple tasks.
- Self-motivated with the ability to drive work to completion.
- Collaboration skills, effectively applied within teams as well as with other areas.
- Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the role.
Travel Requirements: Up to 5% travel time.
Compensation: Based on individual states' employment laws, the salary range is $67,000-$91,000, with eligibility for bonuses and benefits.
Benefits: 401(k) Retirement Savings, Flexible Schedule, Paid Time Off, Medical, Dental, Vision, Volunteer Paid Time Off, Wellness Reimbursement, Paid Parental Leave, Sabbatical Program.
About Hyland: Since 1991, Hyland has been dedicated to empowering our employees, clients, and partners to exceed their potential with our industry-leading content services platform. Our team embodies a vibrant energy and a passion for their work, whether it’s assisting clients in achieving success, uplifting fellow team members, or engaging in community initiatives. We thrive on diverse perspectives and innovative ideas, fostering a positive and inclusive workplace culture.
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