Client Support Specialist

2 weeks ago


Westlake, Ohio, United States IMCD Group Full time

Customer Service Representative

Overview
IMCD US is seeking a dedicated Customer Service Representative to join our dynamic team. This position is integral to our operations, focusing on customer satisfaction and order management.

About IMCD US
IMCD US is a premier global distributor and formulator of specialty chemicals and ingredients. Established in 1995 in the Netherlands, we are committed to enhancing the supply chain through our expertise and innovative solutions. With a presence in over 50 countries, we blend local insights with global knowledge to deliver sustainable outcomes. Our reputation is built on commercial excellence and a steadfast commitment to our clients.

Role Responsibilities
The Customer Service Representative is essential in managing customer interactions, processing orders, and addressing returns to ensure a seamless experience for our clients. Key responsibilities include:
  • Order entry and management
  • Follow-up with customers to ensure satisfaction
  • Building and maintaining strong relationships with key accounts

Key Skills Required
  • Exceptional customer service abilities
  • Strong multitasking capabilities
  • Attention to detail and ability to meet deadlines
  • Proficiency in Microsoft Office Suite
  • Excellent verbal and written communication skills

Qualifications
Required:
  • Associate degree or equivalent experience
  • Prior experience in customer service
  • Computer literacy

Preferred:
  • Bachelor's degree
  • Experience in a fast-paced work environment

Core Competencies
  • Business Acumen
  • Analytical Problem Solving
  • Customer Focus
  • Effective Communication
  • Team Collaboration

Work Environment
This role offers a hybrid work schedule, combining both in-office and remote work settings. Standard office equipment will be utilized.

Position Details
This is a full-time role with standard hours from Monday to Friday, 8 a.m. to 5 p.m., with potential for additional hours as needed.

Travel Requirements
No travel is necessary for this position.

What We Offer
At IMCD, we provide an exceptional opportunity to be part of a growing, expertise-driven organization. Our team is committed to delivering value and acting responsibly. As an international entity, IMCD offers numerous opportunities for professional growth and contribution to a better organization.

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