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Client Support Specialist

2 months ago

Westlake, Ohio, United States FYZICAL Therapy and Balance Centers Full time
Become a Vital Part of FYZICAL as a Customer Service Representative

If you have a passion for helping others and thrive in a dynamic environment, consider the role of Customer Service Representative at FYZICAL Therapy and Balance Centers. As a crucial link for our esteemed clients, you will play an essential role in our operations.

At FYZICAL, recognized as a leader in physical therapy, we are committed to transforming the healthcare landscape with tailored treatment solutions. This is your chance to embark on a rewarding career path with opportunities for growth, access to innovative tools, and robust support from our leadership team.

Are you eager to contribute to a forward-thinking organization that values personalized care and ongoing professional growth? The Customer Service Representative position offers a collaborative atmosphere where you can work with a highly regarded team and benefit from extensive educational resources.

Key Responsibilities

  • Oversee patient scheduling, appointment management, and telephone communications
  • Gather and maintain patient information and referrals
  • Facilitate interactions between patients and healthcare professionals
  • Process financial transactions, verify insurance details, and manage documentation
  • Coordinate mail distribution and liaise with billing departments
  • Assist with patient intake, scheduling, and clinic referrals
  • Communicate effectively with physicians, office managers, and clinical staff

Essential Qualifications

  • High school diploma or equivalent
  • Valid driver's license and dependable transportation
  • Excellent communication, organizational, and multitasking skills
  • Positive demeanor, integrity, and compassion towards patients