Patient Access Coordinator

5 days ago


Salida, Colorado, United States Heart of the Rockies Regional Medical Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Heart of the Rockies Regional Medical Center. As a Patient Access Coordinator, you will be responsible for providing exceptional patient service, managing patient flow, and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Provide Excellent Patient Service
    • Greets patients, physicians, and employees in a cordial and professional manner.
    • Provides exemplary customer service on the phone and in person, inspiring confidence in every interaction.
  • Manage Patient Flow
    • Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules and patient scheduling preferences.
    • Handles emergencies with tact and calmness, understanding and following emergency policies/protocols.
  • Schedule Appointments
    • Proficient in EHR scheduling applications, efficiently entering new patient demographic information and verifying established patient demographic information.
    • Schedules patient clinic appointments in EHR scheduling system according to practice guidelines and provider specifications.
  • Communicate Effectively
    • Courteously answers telephone calls, maintaining mastery level understanding and utilization of the telephone console and all related functions.
    • Handles irate patients and others with tact, utilizing de-escalation techniques and knowing when to disengage and ask for assistance.
Requirements
  • Education and Experience
    • High school degree, plus a minimum of three years of responsible business experience, preferably in a public relations, healthcare setting, or other professional setting.
  • Certificates, Licenses, Registrations
    • None required.


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