Claims Support Specialist

2 weeks ago

Richardson, Texas, United States State Farm Full time
Position Overview

Advance your career with one of the leading organizations for professional development in the U.S. Dress code is flexible...

At State Farm, we prioritize our employees by offering a comprehensive Total Rewards package:

The starting salary ranges from $42,000 to $53,707.50 annually, equating to approximately $26.65 per hour. To promote work-life balance, compensation is structured around our standard 38:45-hour work week. The salary offered is contingent upon skills and qualifications, with the upper range reserved for candidates with substantial relevant experience.

Eligible benefits include:

  • An annual bonus based on individual and company performance
  • Annual merit increases
  • 401(k) contributions
  • Paid Time Off (PTO), plus: 5 days of Life Leave for personal and family care, Paid Volunteer Time, and an Annual Celebration Day to honor what matters to you
  • Leading Tuition Assistance Programs
  • Wellness and mental health initiatives
  • Discounts from numerous retailers through our Perks at Work program

And much more

This is a hybrid role, allowing you to work partially from home and partially in the office. During the training phase, you may spend more time in the office to enhance your learning experience.

Being good neighbors - assisting individuals, investing in our communities, and striving to improve the world - is at the heart of State Farm. This ethos drives our operations and contributes to our success. Join a top-tier team and make a positive impact.

Enhance Your Skills, Expand Your Opportunities

Key Responsibilities

Our Claims Support Specialists are dedicated to guiding our clients through the claims process while delivering exceptional service. Responsibilities include:

  • Handling inbound and outbound calls to clients in a dynamic call center environment
  • Providing personalized, compassionate, and straightforward interactions
  • Proactively investigating claims
  • Applying policy coverage accurately
  • Documenting claim files with precision

Multiple Claims teams are hiring, and you may be considered for various opportunities that align with your skills and qualifications.

Qualifications

Competitive candidates will exhibit the following:

  • Clear, professional, and empathetic communication skills
  • Ability to multitask across various technical platforms
  • Strong sense of accountability

Work hours are subject to ongoing evaluation and may change based on business needs. Successful candidates must be flexible with work shifts and may be required to work overtime or irregular hours.

All employees must complete required training, including applicable licensing exams and background checks as mandated by various states.

All employees in support and professional roles selected for a Claims position will have a time-in-role commitment (6 months for promotions, 12 months for lateral moves) starting from the effective transfer date, which must be fulfilled by the end of the posting period for any other State Farm positions. Exceptions to this commitment may be considered on a case-by-case basis, in line with business needs and management approval.

For more information on our benefits, locations, and hiring process, please visit State Farm Careers.

State Farm has recently introduced new pre-employment assessments. Candidates who have previously taken an assessment may be required to participate in additional testing.

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