Housing Support Coordinator

2 weeks ago

Albany, New York, United States Equinox Inc Full time
Job Overview

Organization: Equinox, Inc. is a dedicated non-profit organization focused on human services within the Capital Region.

Mission: For over four decades, Equinox has provided innovative and impactful programs aimed at transforming lives, enabling individuals to progress on their journeys toward recovery, healing, and self-sufficiency.

Service Commitment: Equinox is the leading provider of services for individuals affected by domestic violence in Albany County. Our Domestic Violence Programs ensure safety for victims, including the elderly, and offer essential support, resources, and tools to help them escape abusive situations and regain control over their lives. Our services are inclusive, available to all victims and their dependent children, irrespective of gender, age, ethnicity, or sexual orientation.

Position Summary: The Housing Support Coordinator collaborates closely with potential property owners, landlords, and property managers to advocate for permanent housing solutions for individuals and families facing homelessness due to domestic violence. This role involves outreach and education to local property owners about Equinox's domestic violence housing initiatives, particularly the Rapid Re-Housing program. Additionally, this position engages with clients throughout the Coordinated Entry process, employing the Housing First Model to facilitate the housing search, application, and transition into new homes.

Key Responsibilities:

  • Identify and pursue available housing options, working alongside landlords and case managers to support clients in securing and maintaining housing, including eviction prevention strategies.
  • Build and sustain relationships with existing property managers/owners while establishing new connections with those willing to provide housing for individuals experiencing homelessness due to domestic violence.
  • Maintain and communicate an updated list of available housing options during weekly meetings and as required.
  • In collaboration with the assigned Case Manager and the client, assess barriers, preferences, needs, and goals to facilitate successful apartment transitions.
  • Assist clients in visiting potential housing units, completing applications, engaging with landlords and property managers, providing transportation to housing-related appointments, interpreting leases, and understanding tenant rights and responsibilities.
  • Network and collaborate with local housing resources, maintaining an active presence at all Domestic Violence program Case Reviews, Albany County Coordinated Entry meetings, and other relevant committees.
  • Achieve assigned outcome goals related to rental property contacts, new property owner engagement, number of individuals served, and successful housing placements.
  • Mediate and negotiate with landlords to resolve housing-related challenges, providing necessary support to maintain housing stability in coordination with case managers.
  • Assist clients in gathering required documentation for housing programs and applications.
  • Develop safety plans focused on community safety for clients as needed.
  • Connect clients with appropriate community services, including furniture, housewares, food pantries, and other low-cost housing resources, as well as additional Equinox services.
  • Maintain accurate case records and complete necessary paperwork and reporting for the agency and funding sources.
  • Support clients with moving belongings, including bags and small boxes.
  • Respond to the 24-hour hotline, providing information and referrals, conducting shelter intakes, and scheduling counseling appointments as necessary.
  • Participate in staff meetings, program events, training sessions, and serve on committees as required.
  • Foster and maintain professional collaborative relationships with community service providers.
  • Effectively prioritize and manage multiple tasks in an organized manner.
  • Uphold strict client confidentiality while engaging with a diverse population.
  • Provide objective supportive listening and guidance.
  • Communicate clearly and concisely in both written and verbal forms.
  • Work independently as well as collaboratively within a team environment.
  • Exhibit calm and cooperative behavior in all interactions.
  • Act in accordance with Equinox's mission, policies, and procedures.
  • Perform additional duties as requested to enhance and sustain programming.

Physical Requirements:

  • Ability to navigate stairs.
  • Ability to lift and carry a minimum of 15 lbs.
  • Capability to handle basic facility emergencies.
  • Valid NYS Driver's License required for client transportation using agency vehicles.

Minimum Qualifications:

  • Bachelor's degree in Human Services, Hospitality, or a Certificate or License in Property Management or Real Estate (5 to 7 years of relevant experience may substitute for an advanced degree).
  • At least two years of experience in customer relations.
  • Knowledge of the challenges faced by individuals experiencing homelessness and housing insecurity.

Preferred Qualifications:

  • One year of experience in property management.
  • Fluency in Spanish or another language is a plus.
  • Prior experience working with populations affected by domestic violence, substance abuse, or mental health issues.

Work Schedule: Monday through Friday

Equinox, Inc. offers a comprehensive benefits package, including Medical, Dental, Vision, 403(b), Flexible Spending Accounts, Paid Time Off, paid holidays, Group Life, Short-Term Disability, and more.

Equinox, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

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