Customer Service Specialist

6 days ago


Madison, Wisconsin, United States Kelly Services Full time
Company Overview
Kelly Services is a leading staffing agency that connects talented individuals with top companies across various industries. Our mission is to empower professionals like you to achieve their career goals and make a meaningful impact in their communities.

Salary
The estimated salary for this position is $21 per hour, providing a competitive compensation package that aligns with industry standards in Madison, WI.

Job Description
We are seeking a highly skilled Customer Service Representative to join our team at a premier company in Madison, WI. As a key member of our support team, you will be responsible for responding to internal and external customer inquiries via phone and email, resolving issues within department standards and goals, and collaborating with multiple departments to resolve customer complaints. Your exceptional communication skills, problem-solving abilities, and customer-centric mindset will enable you to provide top-notch service and drive business success.

Responsibilities:
  • Responding to customer calls and emails related to orders, product information, and pricing.
  • Processing customer orders and complaints promptly and accurately.
  • Collaborating with multiple departments to resolve customer issues.
  • Creating and maintaining customer accounts.
  • Participating in daily department meetings and meeting individual metric standards.

Required Skills and Qualifications
To succeed in this role, you must possess a high school diploma or equivalent, a minimum of 1-year relevant customer service work experience, and proficiency with Microsoft Office. You should also have effective verbal and written communication skills in English, as well as a customer-centered mindset and the ability to deescalate emotions. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

Benefits
As a Kelly employee, you'll enjoy a comprehensive benefits package, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. You'll also have access to a retirement savings plan, service bonus, and holiday pay plans, as well as a transit spending account. Plus, you'll earn paid sick leave under the applicable state or local plan. We're committed to supporting your overall well-being and career development.

About Kelly
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels, fostering an inclusive work environment that celebrates different backgrounds, perspectives, and abilities. At Kelly, we believe that a diverse and inclusive workplace leads to better services and outcomes for our clients, customers, and communities.

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