Retail and Customer Care Specialist

4 days ago


Madison, Wisconsin, United States Girl Scouts of Wisconsin - Badgerland Full time
About the Job:

As a Retail and Customer Care Specialist, you will play a vital role in delivering exceptional customer experiences to members, volunteers, and customers visiting our Girl Scout Leadership Center in Madison. This full-time, non-exempt position offers a competitive hourly rate of $17-$20 and a comprehensive benefits package.

Key Responsibilities:

  • Welcome and engage with volunteers, members, and others visiting the Leadership Center
  • Deliver outstanding customer service, ensuring seamless transactions and positive interactions
  • Maintain accurate inventory levels and ensure timely ordering and restocking
  • Monitor and manage the front-desk area, including mail, packages, and orders
  • Develop strong relationships with customers, understanding their needs and preferences

Essential Qualifications:

  • Proven track record of success in retail and customer service roles
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in Microsoft Office and point-of-sale systems

Compensation and Benefits:

  • $17-$20 per hour
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Free Short- and Long-Term Disability Insurance
  • Free Life Insurance 1.5x salary (additional coverage available)
  • 403(b) Retirement Savings Plan with eligibility employer contributions
  • Paid Time Off (PTO), accrue total of 15 days the first year
  • Holidays observed with pay: Martin Luther King Jr's Birthday, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), and all business days from December 24 through January 1
  • Mileage reimbursement
  • Professional Development reimbursement


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