Retail and Customer Care Specialist
4 days ago
As a Retail and Customer Care Specialist, you will play a vital role in delivering exceptional customer experiences to members, volunteers, and customers visiting our Girl Scout Leadership Center in Madison. This full-time, non-exempt position offers a competitive hourly rate of $17-$20 and a comprehensive benefits package.
Key Responsibilities:
- Welcome and engage with volunteers, members, and others visiting the Leadership Center
- Deliver outstanding customer service, ensuring seamless transactions and positive interactions
- Maintain accurate inventory levels and ensure timely ordering and restocking
- Monitor and manage the front-desk area, including mail, packages, and orders
- Develop strong relationships with customers, understanding their needs and preferences
Essential Qualifications:
- Proven track record of success in retail and customer service roles
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Proficiency in Microsoft Office and point-of-sale systems
Compensation and Benefits:
- $17-$20 per hour
- Comprehensive benefits package, including medical, dental, and vision insurance
- Free Short- and Long-Term Disability Insurance
- Free Life Insurance 1.5x salary (additional coverage available)
- 403(b) Retirement Savings Plan with eligibility employer contributions
- Paid Time Off (PTO), accrue total of 15 days the first year
- Holidays observed with pay: Martin Luther King Jr's Birthday, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), and all business days from December 24 through January 1
- Mileage reimbursement
- Professional Development reimbursement
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