Customer Service Security Specialist
2 days ago
About Burlington
Burlington is a rapidly growing brand that provides a unique and exciting work environment for our associates.
We are committed to delivering great values to customers every day and creating a positive work environment where our associates can thrive.
Job Summary
This role is responsible for maintaining a safe and secure shopping environment while providing exceptional customer service.
You will be responsible for monitoring store entrances and exits, reducing opportunities for theft and shoplifting, and engaging with customers and associates in a manner consistent with our company core values.
Main Responsibilities
- Maintain a professional appearance at all times and stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
- Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
- Create a secure environment and reduce opportunities for theft.
- Collaborate with store leadership to identify and report theft incidents and suspicious activity.
- Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction.
- Effectively communicate information about theft prevention during store rallies.
Requirements
To be successful in this role, you should possess:
- 1+ years of experience in customer service, hospitality, retail, AP/LP, or Operations.
- Ability to stand and walk for extended periods of time and to visually monitor store environment.
- Ability to maintain confidentiality.
- Ability to review, analyze and comprehend business trends.
- Excellent communication skills with customers and co-workers.
- Excellent leadership skills that support fostering productive business relationships.
Benefits
We offer a competitive wage, flexible hours, and an associate discount.
Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan.
We are an equal opportunity employer committed to workplace diversity.
Estimated Salary: $16 - $20 per hour
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