Health Care Customer Service Professional

5 days ago


Madison, Wisconsin, United States State Collection Service Inc Full time
About the Role

We are seeking a skilled Clinical Support Representative to join our remote team. As a key member of our customer service team, you will play a crucial role in delivering exceptional patient care and support.

Job Responsibilities
  • You will be handling inbound and outbound calls, resolving general questions regarding insurance, financial assistance, and processing payments. This position requires strong communication skills, empathy, and problem-solving abilities.

  • As a Clinical Support Representative, you will work closely with patients, account holders, and other stakeholders to provide comprehensive support and resolve complex issues efficiently.

  • To succeed in this role, you must have excellent organizational skills, ability to multitask, and maintain confidentiality and professionalism at all times.

  • We offer a competitive hourly rate of $16.00 (with a possible increase of up to $2.00 per hour after 90 days) and quarterly performance increases within the first 12 months.

Required Skills and Qualifications
  • At least 1 year of experience in a call center or customer service environment where public interaction is a daily requirement.

  • Knowledge of medical terminology, patient billing, healthcare insurance, and/or healthcare administration is preferred but not mandatory.

  • Ability to thrive in a fast-paced, deadline-oriented environment and adapt to changing priorities.

  • Strong organizational skills, attention to detail, and ability to maintain accuracy and productivity in a dynamic environment.

Benefits and Perks
  • Our benefits package includes health, dental, vision, life, and disability insurance, as well as a 401(k) plan with employer match.

  • Paid time off starting at 90 days and annual profit-sharing opportunities.

  • Seven paid holidays, including major U.S. federal holidays.

  • Family-friendly events and wellness programs, including gym reimbursement.

State Collection Service Inc.

We are an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from qualified candidates regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.



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