Customer Service Experience Specialist
6 days ago
About the Role
The Hertz Corporation is seeking a Customer Service Experience Specialist to provide exceptional customer service and drive customer satisfaction. In this role, you will be responsible for first contact resolution, handling customer issues, and improving the overall customer experience.
Responsibilities
- Provide above-and-beyond customer service to drive customer satisfaction and retention
- Handle and resolve customer issues in a timely and professional manner
- Analyze Net Promoter Score (NPS) results to identify areas for improvement
- Collaborate with employees to improve service and communicate customer needs
Requirements
- 3+ years of demonstrated experience in customer service, operations, and sales
- Rental car experience a plus
- Excellent customer service, communication, relationship-building, and leadership skills
- Problem-solving and decision-making skills
Benefits and Perks
- Pay starting at $19/hr
- Up to 40% off base rate on Hertz rentals
- Medical, dental, and vision plan options
- Retirement programs, including 401(k) employer matching
- Paid parental leave and adoption assistance
- Employee Assistance Program
- Voluntary insurance programs
Location
TBD
Salary
$19-$25/hour based on experience
-
Customer Experience Specialist
4 days ago
Madison, Wisconsin, United States Dave & Buster Full timeRole OverviewWe are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional service to our guests, ensuring a clean and welcoming environment, and supporting the bartending, cocktail, and wait staff teams.Key Responsibilities:Maintain area cleanliness and...
-
Customer Service Specialist
5 days ago
Madison, Wisconsin, United States Planet Fitness Inc. Full timeWe're seeking a skilled Customer Service Specialist to join our team at Planet Fitness Inc.">About UsPlanet Fitness is dedicated to providing a Judgement Free Zone for our members to reach their fitness goals. Our goal is to deliver exceptional customer service and create a welcoming atmosphere for all.Job DescriptionThis role involves interacting with...
-
Customer Experience Advocate
4 days ago
Madison, Wisconsin, United States Daniel Piazza Agency - American Family Insurance Full timeAbout the RoleAs a Customer Experience Advocate at Daniel Piazza Agency - American Family Insurance, you will be responsible for providing exceptional customer service experiences that exceed our customers' expectations. Your primary goal will be to build strong relationships with potential and existing customers, identify opportunities to cross-sell, and...
-
Customer Experience Specialist
7 days ago
Madison, Wisconsin, United States Morgan Shoes Full timeMorgan's Shoes, a family-owned business with over 50 years of experience in Madison, Wisconsin, is seeking a skilled sales associate to join their team. Job SummaryThis full-time position offers a unique opportunity to provide exceptional customer service and contribute to the success of a reputable shoe store.About Morgan's ShoesMorgan's Shoes has been a...
-
Madison, Wisconsin, United States Michaels Stores Full timeMichaels Stores is seeking an Event Coordinator and Customer Experience Specialist to join our team. In this role, you will be responsible for planning, coordinating, and facilitating events, including kids birthday parties, within a Michaels store. This includes delivering a stress-free, fun, and engaging experience for guests, providing friendly customer...
-
Customer Service Representative
3 weeks ago
Madison, Wisconsin, United States Hertz Full timeJob DescriptionThe Customer Experience Specialist provides exceptional customer service that exceeds expectations, fostering a culture of empowerment to deliver outstanding customer experiences. This role is responsible for first contact resolution and the customer interaction experience within the location.Key Responsibilities:Immediately handle and resolve...
-
Retail Sales Associate
19 hours ago
Madison, Wisconsin, United States Compass Innovate Full timeJob DescriptionWe are seeking a highly skilled Retail Sales Associate - Customer Service Specialist to join our team at Compass Innovate. This is an exciting opportunity for individuals who thrive in fast-paced retail environments and have a passion for delivering exceptional customer service.About the Role:This position involves providing top-notch customer...
-
Customer Service Representative
4 days ago
Madison, Wisconsin, United States Stokes & Associates, Inc. Full timeAt Stokes & Associates, Inc., we are seeking a highly skilled Customer Service Representative to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong desire to grow professionally.About the RoleWe are looking for a detail-oriented and organized individual with excellent...
-
Customer Experience Representative
2 days ago
Madison, Wisconsin, United States Best Buy Full timeJob Title:Customer Experience RepresentativeAbout the Role:We are seeking a skilled Customer Experience Representative to join our team at Best Buy. This role is perfect for someone who enjoys working with customers and providing exceptional service.Key Responsibilities:Greet and engage with customers in a warm and friendly manner, building rapport and...
-
Customer Experience Champion
5 days ago
Madison, Wisconsin, United States Hertz Full timeDrive Your Potential with HertzWe are seeking a highly skilled Customer Service Associate to join our team at Hertz. This part-time position offers a competitive rate of pay, starting at $19.00 per hour, and opportunities for growth and development.About the RoleThe successful candidate will provide exceptional customer service, ensuring that every...
-
Customer Experience Ambassador
5 days ago
Madison, Wisconsin, United States Hireverse Full timeJob OverviewHireverse is a dynamic and rapidly growing organization that values exceptional customer experiences. We are seeking a highly skilled Customer Service Representative to join our team.
-
Customer Experience Manager
1 day ago
Madison, Wisconsin, United States COLECTIVO COFFEE ROASTERS Full timeAbout UsAt Colectivo Coffee Roasters, we're dedicated to delivering a remarkable experience for our customers and co-workers. Our mission is to create a positive and inviting environment where people can come together to enjoy great coffee and food.SalaryThe estimated salary for this role is $45,000 - $60,000 per year, depending on location and...
-
Customer Experience Ambassador
5 days ago
Madison, Wisconsin, United States Planet Fitness Inc. Full timeAbout Planet FitnessEmpowering people to live a healthy lifestyle is at the heart of our culture. We strive to assist both our members and employees in achieving their full potential.We are seeking a high-energy individual with a passion for helping others and a drive to succeed to join our team. As a Member Services Representative, you will be responsible...
-
Flexible Package Delivery Specialist
1 day ago
Madison, Wisconsin, United States United Parcel Service Full timeWe're seeking experienced drivers to join our team as a Flexible Package Delivery Specialist. This role is perfect for those who enjoy being on the road, working independently, and delivering exceptional customer experiences.About UsAt United Parcel Service (UPS), we're dedicated to providing fast, reliable, and flexible delivery services to our customers....
-
Customer Service Representative
4 days ago
Madison, Wisconsin, United States Midwest Engine Service Inc. Full timeJob SummaryWe are seeking a highly motivated and organized Service Advisor to join our team at Midwest Engine Service Inc. in Madison.This is an excellent opportunity for individuals who are passionate about the automotive industry and have excellent customer service skills.The successful candidate will be responsible for providing exceptional service to our...
-
Customer Service Operations Specialist
6 days ago
Madison, Wisconsin, United States Ryder System Full timeRyder System is a leading logistics company offering supply chain solutions to Fortune 500 businesses and startups.We are currently hiring a Customer Service Representative in Madison, AL for our Supply Chain Solutions division. This role offers a competitive salary with opportunities for advancement.Job SummaryThe ideal candidate will possess excellent...
-
Customer Experience Ambassador
6 days ago
Madison, Wisconsin, United States Kwik Trip, Inc. Full timeJob Title: Customer Experience Ambassador - RetailAt Kwik Trip, Inc., we're seeking a dynamic individual to fill the role of Guest Service Leader in our retail stores. As a key member of our team, you'll be responsible for providing exceptional customer service, leading by example, and contributing to a positive store environment.About Us:Kwik Trip is a...
-
Health Care Customer Service Professional
5 days ago
Madison, Wisconsin, United States State Collection Service Inc Full timeAbout the RoleWe are seeking a skilled Clinical Support Representative to join our remote team. As a key member of our customer service team, you will play a crucial role in delivering exceptional patient care and support.Job ResponsibilitiesYou will be handling inbound and outbound calls, resolving general questions regarding insurance, financial...
-
Customer Service Support Specialist
3 weeks ago
Madison, Wisconsin, United States Ruekert and Mielke, Inc. Full timeJob Summary: We are seeking an experienced Administrative Assistant to join our team at Ruekert & Mielke, Inc. The ideal candidate will possess excellent communication, organizational, and time management skills, with a strong customer service mentality. About Us: As a 100% employee-owned firm, we prioritize the success and happiness of our employees, which...
-
Service Technician
3 days ago
Madison, Wisconsin, United States Gables Search Group, Inc. Full timeWe are seeking a skilled Service Technician - Maintenance and Installation Specialist to join our team at Gables Search Group, Inc. in the Central Region.Overview:The Service Technician - Maintenance and Installation Specialist will provide on-site service and maintenance for analytical instruments across WI, MN, IA, and IL. This includes preventive...