Customer Service Experience Specialist

6 days ago


Madison, Wisconsin, United States The Hertz Corporation Full time

About the Role

The Hertz Corporation is seeking a Customer Service Experience Specialist to provide exceptional customer service and drive customer satisfaction. In this role, you will be responsible for first contact resolution, handling customer issues, and improving the overall customer experience.

Responsibilities

  • Provide above-and-beyond customer service to drive customer satisfaction and retention
  • Handle and resolve customer issues in a timely and professional manner
  • Analyze Net Promoter Score (NPS) results to identify areas for improvement
  • Collaborate with employees to improve service and communicate customer needs

Requirements

  • 3+ years of demonstrated experience in customer service, operations, and sales
  • Rental car experience a plus
  • Excellent customer service, communication, relationship-building, and leadership skills
  • Problem-solving and decision-making skills

Benefits and Perks

  • Pay starting at $19/hr
  • Up to 40% off base rate on Hertz rentals
  • Medical, dental, and vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid parental leave and adoption assistance
  • Employee Assistance Program
  • Voluntary insurance programs

Location

TBD

Salary

$19-$25/hour based on experience



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