Customer Service Representative
19 hours ago
The Customer Experience Specialist provides exceptional customer service that exceeds expectations, fostering a culture of empowerment to deliver outstanding customer experiences. This role is responsible for first contact resolution and the customer interaction experience within the location.
Key Responsibilities:
- Immediately handle and resolve customer issues at the counter with the highest level of hospitality and professionalism.
- Serve as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating performance actions and decisions related to NPS.
- Analyze NPS results to determine cause and execute plans to improve guest satisfaction.
- Provide guidance, feedback, and individual coaching to employees to improve service and ensure all corporate policies and procedures are administered and followed.
Requirements
To succeed in this role, candidates should possess:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent relationship building and leadership skills.
- Excellent problem-solving and decision-making skills.
Why Join Hertz?
Hertz offers a range of benefits and perks, including:
- Pay starting at $18/hour.
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
-
Customer Service Representative
3 weeks ago
Madison, Wisconsin, United States Glass Nickel Pizza Co Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a part-time Customer Service Representative to join our team at Glass Nickel Pizza Co. As a Customer Service Representative, you will be responsible for delivering pizzas to our customers in a timely and professional manner. You will also be responsible for providing excellent customer...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Hertz Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Hertz. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:* Provide first-class customer...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Nelnet Full timeCustomer Service RepresentativeNelnet is a leading provider of student loan servicing solutions, and we're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to help them manage their student...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Domino's Pizza LLC Full timeCustomer Service RepresentativeAt Domino's Pizza LLC, we're committed to putting our people first. That's why we're looking for exceptional customer service representatives to join our team. As a customer service representative, you'll be the face of our company, providing top-notch support to our customers. You'll be responsible for responding to customer...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Raising Cane's Full timeRaising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Prepare food orders to standardsTake orders from customers and process payments efficientlyClean tables, floors, and other areas of the restaurantFollow proper safety procedures when handling and/or...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Domino's Pizza LLC Full timeAbout UsAt Domino's Pizza LLC, we're passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service to our customers, and we're looking for talented individuals to join our crew.Job DescriptionWe're seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be...
-
Customer Service Representative
3 weeks ago
Madison, Wisconsin, United States ExpressPros - Madison Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at ExpressPros - Madison. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Answer customer inquiries and provide solutions to their concernsCoordinate with staff and...
-
Customer Service Representative
3 weeks ago
Madison, Wisconsin, United States U-Haul Full timeCustomer Service Representative Job DescriptionAre you a people person looking for a rewarding career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Ingles Markets Full timeLocation: Ingles MarketsRequirements:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a high level of productivity, and complying with all safety and sanitation procedures.A Day...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Mad City Windows and Baths Full timeAbout Mad City Windows and BathsWe are a unified team dedicated to excellence, committed to enhancing homes across 10+ states. Our 50+ years of experience reflect our unwavering commitment to homeowners throughout the Midwest.What We OfferAttractive Compensation: Competitive salary with uncapped commissions and bonuses.Full-time Benefits: Multiple insurance...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States German American Bancorp Full timeJob Title: Customer Service Representative - Madison, IN Overview: As a Customer Service Representative, you will be the first point of contact for clients, providing exceptional service and support. This role offers a great insight into the world of banking, insurance, and wealth management, building a foundation for a career in financial services. Key...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Enterprise Holdings Full timeOverviewEnterprise Holdings is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Service Representative to join our team.Job SummaryThe Customer Service Representative will provide...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States U-Haul Full timeCustomer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States U-Haul Full timeCustomer Service Representative RoleAt U-Haul, we're seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you'll be the face of our exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment,...
-
Customer Service Representative
3 weeks ago
Madison, Wisconsin, United States EZCORP Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, processing sales and loans, and performing opening and closing store duties.Key Responsibilities:Provide excellent customer service by greeting...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Domino's Franchise Full timeJob DescriptionAs a Customer Service Representative at Domino's Franchise, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Pizza Preparation - Making high-quality pizzas that meet our customers' expectations.Food and Portion Control - Ensuring accurate food preparation and portioning to meet...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Symmetry Financial Group - Gary Uyemura Full timeUnlock Your Potential with Symmetry Financial Group - Gary UyemuraAre you ready to embark on a career that offers unlimited earning potential and a proven system for success?At Symmetry Financial Group - Gary Uyemura, we're seeking ambitious individuals to join our team as Customer Service Representatives. As a key member of our organization, you'll have the...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Raising Cane's Full timeRaising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Prepare food orders to standardsTake orders from customers and process payments efficientlyClean tables, floors, and other areas of the restaurantFollow proper safety procedures when handling and/or...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States Stokes & Associates, Inc. Full timeJob OverviewAs a Customer Service Representative at Stokes & Associates, Inc., you will provide exceptional customer experiences for potential and existing customers. Your primary goal is to build trust and develop strong relationships with customers, identifying opportunities to cross-sell and coordinating with sales specialists for follow-up. You will...
-
Customer Service Representative
4 weeks ago
Madison, Wisconsin, United States UW Credit Union Full timeOverview:At UW Credit Union, we're seeking a dynamic individual to join our Member Solutions Center team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our rapidly growing community of 300,000+ members. You will work side by side with a dynamic team of 100+ individuals,...