Wheelchair Service Manager

7 days ago


Charlotte, North Carolina, United States PrimeFlight Aviation Services Full time
About the Role

The Airport Operations Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants.

Key Responsibilities
  • Supervise the daily operations and activities of the wheelchair service team
  • Ensure efficient scheduling of wheelchair attendants across various airport terminals
  • Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
  • Train and mentor wheelchair attendants on best practices and customer service excellence
  • Manage and resolve any operational challenges or passenger complaints related to wheelchair services
  • Collaborate with airport authorities and airline staff to coordinate seamless service delivery
  • Conduct regular performance reviews and provide constructive feedback to team members
  • Work closely with HR for recruitment, training, and management of wheelchair service personnel
  • Exceed customer service and safety standards set by PrimeFlight
  • Perform any additional duties as assigned by management
Requirements
  • 18 years of age or older
  • Eligible to work in the United States
  • Minimum of 1 year of experience in a supervisory role within customer service or airport operations
  • Strong leadership, organizational, and communication skills
  • Proven ability to manage teams effectively and handle challenging situations
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Ability to work any day/shift, including holidays, within a 24/7 operation
Working Conditions

The successful candidate will be able to:

  • Lift up to 70 pounds
  • Stand and walk for prolonged periods in an indoor/outdoor environment
  • Push, pull, bend, stretch, and squat as needed
  • Be exposed to moderate and at times high noise levels
  • Be able to hear and respond to the spoken voice and to audible alarms
  • Perform tasks that involve repetitive motions of the arms, wrists, hands, and/or fingers
What We Offer

PrimeFlight Aviation Services is proud to offer a competitive pay scale and a range of benefits, including:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Growth potential
About Us

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. We are committed to being a positive and respectful work environment, and we offer opportunities for career progression and growth.



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