Technical Support Specialist

2 weeks ago

San Francisco, California, United States AlphaSights Full time

Immediate Opportunity

Location: San Francisco

Position Overview

AlphaSights is in search of a motivated and resourceful individual to become a part of the IT Engineering team. As a digital enterprise, we prioritize continuous operational uptime and a seamless IT experience, which are vital to our success. The role of the IT Support Engineer is a prominent and valued opportunity for the right candidate to make an immediate impact within the San Francisco office.

From the outset, you will be entrusted with specific responsibilities and expected to manage your own schedule effectively. A positive, solution-oriented mindset is essential, along with a genuine sense of ownership towards your work and the company's IT environments. We value proactivity, creativity, and a collaborative spirit, and we expect you to consistently seek ways to enhance your contributions while supporting the broader team objectives.

The IT Engineering team is a rapidly expanding, driven group that offers significant growth potential and opportunities for individual distinction. We are looking for a team member who aspires to develop a comprehensive skill set as an IT generalist.

Key Responsibilities

  • Troubleshoot technical issues both in-person and remotely, including help desk operations and deskside support.
  • Configure and deploy Apple devices (via MDM solutions), VoIP telephones, hardware, and networking apparatus.
  • Implement, test, and monitor IT infrastructure to guarantee optimal performance, encompassing network and telephony systems.
  • Oversee projects and the rollout of new technologies.
  • Assist with office relocations, expansions, and densifications for both home and remote locations.
  • Maintain hardware for meeting rooms to facilitate conference calls and video conferencing.
  • Set up and manage user accounts and subscriptions.
  • Maintain the organization's IT hardware asset register, including monitoring and ordering stock.
  • Support both proprietary and third-party software applications.
  • Collaborate with global colleagues to ensure seamless integration for all transferees, visitors, and new employees.
Qualifications
  • A minimum of 1 year of full-time experience in relevant roles (IT Generalist or Helpdesk in a corporate setting). Part-time experience will also be considered.
  • Bachelor's Degree.
  • Strong understanding of Apple hardware and macOS/iOS.
Desired Attributes
  • Proven track record of successful service delivery.
  • User-focused, results-oriented mindset.
  • Exceptional communication skills.
  • Positive attitude, with the ability to remain calm and composed under pressure.
  • Team-oriented mindset, with a natural inclination to go above and beyond.
  • Demonstrated problem-solving abilities, comfortable navigating ambiguity.
  • Thrives in a fast-paced, results-driven environment.

Please note that this is primarily an office-based role with potential travel for offsite event support.

Compensation and Benefits

  • Salary: $75,000, with 17 vacation days, 10 company holidays, and business closure during winter holiday week.
  • Coverage for up to 90% of medical premiums and 75% of dental and vision insurance premiums.
  • 401(k) match - 4% of total compensation matched dollar-for-dollar.
  • Option to work from home on Fridays.
Perks: Subsidized lunch, complimentary breakfast and snacks, corporate gym rates, and a MacBook Pro for work.

AlphaSights is an equal-opportunity employer.

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