Customer Service Representative

2 days ago


Philadelphia, Pennsylvania, United States Leonardo Helicopters Full time
Job Title: Customer Service Representative - Fleet Operations Center

**Job Summary:**

We are seeking a highly skilled Customer Service Representative to join our Fleet Operations Center team at Leonardo Helicopters. As a key member of our customer-facing team, you will be responsible for managing customer relationships, resolving issues, and providing exceptional service to our customers.

Key Responsibilities:

  • Customer Facing Activities: Manage front-line communications with customers, acknowledging inquiries and directing communication to internal departments as required.
  • Account Management: Process AOG inbound orders, identify orders that require immediate escalation, and manage pricing issues for ordered materials.
  • Order Management: Issue credits or debits to customer accounts, manage customer priorities, and release orders and expedite orders due.
  • Communication: Provide constant updates to customers regarding order statuses, material updates, shipments, and tracking numbers.

Requirements:

  • Education and Experience: High school diploma or equivalent required, three years' experience with Microsoft Office skills, and prior experience in customer service or related administrative support position.
  • Competencies and Attributes: Good phone presence, excellent written and oral communication skills, multitasking and follow-ups, excellent organizational skills, and a professional demeanor.

What We Offer:

As a Customer Service Representative at Leonardo Helicopters, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our company.



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