Technical Support Specialist

2 weeks ago

New York, New York, United States United Legwear and Apparel Company Full time
Job Overview

Company Overview

United Legwear & Apparel Co. is a leading global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Established in 1998, our mission is to provide the highest quality products at affordable prices for families. Our commitment to excellence and customer satisfaction drives our dedicated team to achieve outstanding results.

Position Summary:
The IT Support role is crucial for maintaining efficient business operations through technical assistance. This position involves the installation, upgrading, and troubleshooting of hardware and software systems. The IT Support professional will effectively communicate with clients and technicians, translating technical requirements into practical business solutions while possessing extensive IT knowledge.

Key Responsibilities:

  • Manage user support requests related to hardware, software, and networking while adhering to service level agreements (SLAs).
  • Assist users in installing applications and configuring computer peripherals.
  • Utilize targeted questioning to diagnose technical issues.
  • Provide clear, step-by-step guidance to users.
  • Conduct remote troubleshooting sessions.
  • Explore alternative solutions until issues are resolved.
  • Customize desktop applications to align with user requirements.
  • Document technical problems and their resolutions.
  • Escalate unresolved issues to higher-level support personnel.
  • Follow up with users to ensure functionality of systems.
  • Gather user feedback and identify potential product enhancements.
  • Contribute to the creation of technical documentation and manuals.
  • Maintain and troubleshoot issues on local area networks (LAN) and wide area networks (WAN).
  • Perform additional duties as needed to support company operations.

Qualifications:

  • Demonstrated experience as a Desktop Support Engineer, Technical Support Engineer, or in a similar capacity.
  • Proficient in Windows, Linux, and Mac OS environments.
  • Experience in setting up and troubleshooting computers and peripherals, including printers and scanners.
  • Familiarity with network security practices and antivirus solutions.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Strong problem-solving and multitasking abilities.
  • Excellent interpersonal skills and a collaborative mindset.
  • Core Technical Skills:
  • Knowledge of Windows 8/10 and Server 2012.
  • Proficient in MS Office, O365, and Exchange/Outlook.
  • Experience with IT ticketing systems and IT management software; familiarity with AutoTask and/or Kaseya is advantageous.
  • Active Directory administration skills, including mailbox and distribution list management, as well as experience with Group Policy Objects (GPO).
  • Understanding of networking equipment such as routers, switches, and firewalls.
  • Experience with Cisco and SonicWall products is a plus.
  • Familiarity with spam filtering solutions, including Mimecast, is beneficial.

Salary Range:
$60,000-$80,000

Workplace Type:
Full-time, onsite

Note: United Legwear & Apparel Company is committed to hiring qualified candidates eligible to work in the United States.

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