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Senior Desktop Support Engineer

2 months ago

New York, New York, United States GTN Technical Staffing and Consulting Full time

Position Overview:

This role is focused on providing high-quality technical support and maintenance for desktop systems and related infrastructure. The position requires on-site presence in Manhattan for a total of 12 hours per week.

Work Schedule:

  • 4 hours per day on Tuesday, Wednesday, and Friday
  • Tuesday and Friday: 9 AM to 1 PM
  • Wednesday: 1:30 PM to 5:30 PM

Key Responsibilities:

  • Oversee the setup and upkeep of hardware and software, including personal computers, printers, mobile devices, and network equipment.
  • Plan, test, and manage the rollout of new operating system updates, vendor patches, and software releases.
  • Conduct troubleshooting, component replacement, system upgrades, and basic deployments and repairs on various assets.
  • Image devices such as desktops and laptops as required.
  • Install, configure, and troubleshoot server and network infrastructure.
  • Manage the shipping and receiving of IT equipment and ensure proper dispatch to users.
  • Maintain hardware inventory, address issues, and provide resolutions for users.
  • Utilize ServiceNow to manage and resolve tickets efficiently.
  • Assist in addressing technical escalations that may occur during service delivery.
  • Demonstrate adaptability and self-motivation in a dynamic work environment.
  • Collaborate effectively with diverse management styles.

Required Qualifications:

  • Proficient understanding of Service Level Agreements (SLA).
  • Familiarity with IT Service Management tools, with ServiceNow being advantageous.
  • Basic technical knowledge in line with industry standards.
  • Strong expertise in Microsoft Office, patch management, anti-malware solutions, desktop/laptop imaging, antivirus software, and inventory management tools.
  • Comprehensive knowledge of computers (PCs, laptops, and Macs) and their peripherals.
  • Advanced skills in configuring and troubleshooting iOS and Android mobile devices.
  • Exceptional communication abilities to engage with team members and clients, fostering adherence to IT best practices and delivering excellent customer service.