Workforce Management Analyst
4 days ago
Figure is a leading financial technology company that is revolutionizing the industry with its innovative and scalable technology platform. Our platform enables us to capitalize on loan origination activities and integrate cutting-edge technology to foster more transparent and efficient capital markets.
We are a team of dedicated professionals who are passionate about building from scratch and embracing a culture of innovation. We value individuals who bring an entrepreneurial mindset to every task and are committed to delivering exceptional results.
Job SummaryWe are seeking a highly skilled Workforce Management Analyst to join our team. The successful candidate will provide comprehensive support to our WFM Scheduling Analysts and WFM Forecasting Analysts, ensuring the smooth and efficient operation of our workforce management processes.
Key Responsibilities- Monitor real-time adherence to schedules and service level agreements (SLAs) using workforce management tools.
- Identify and address any deviations from planned staffing levels and service targets.
- Assist in the creation and maintenance of employee schedules, ensuring alignment with business needs and regulatory requirements.
- Manage scheduling tools and software, including data entry, updates, and troubleshooting as needed.
- Support the gathering and analysis of data for forecasting purposes, including historical performance data, volume trends, and seasonality patterns.
- Assist in the preparation of staffing forecasts, ensuring accuracy and relevance to business objectives.
- Maintain databases and systems used for forecasting and capacity planning activities.
- Document standard operating procedures (SOPs), guidelines, and best practices related to scheduling, forecasting, and capacity planning.
- Identify opportunities for process improvement within the WFM department and assist in implementing solutions to enhance efficiency and effectiveness.
- 2+ years of experience in performing WFM functions (specifically scheduling and RTA) in a contact center environment.
- Strong knowledge and experience with workforce management software (Calabrio, Verint, NICE) and telephony systems (e.g., Automatic Call Distributors, IVR systems such as Avaya, CISCO, or Twilio Flex).
- Good working knowledge of Excel, and the ability to organize/analyze data in a structured manner.
- Focused, self-motivated, and reliable with the ability to stay focused on a task and work independently.
- Ability to build rapport and trust with teams cross-functionally and across all levels.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization.
- Ability to work in a team environment and adapt to changing workload and circumstances effectively as well as respond to new information quickly.
- Knowledge of the financial services regulatory environment.
- Competitive salary and growth opportunities.
- Company quarterly performance-based bonus.
- Equity stock options package.
- Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
- Employer-funded life and disability insurance coverage.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks paid family leave.
- In-office, remote, and hybrid work location options.
- Home office and technology stipend for those working outside of a traditional office more than 75% of the time.
- Flexible time-off plan to empower employees to take the time off that they want and need.
- Continuing education reimbursement.
- Routine team swag deliveries.
-
Workforce Management, Forecasting Analyst
59 minutes ago
Charlotte, North Carolina, United States Figure Full timeAbout FigureFigure is a pioneering financial services company that is revolutionizing the industry with its cutting-edge technology platform. By leveraging its scalable and rapidly expanding platform, Figure is poised to deliver innovative products that enhance efficiency and transparency in the financial sector. The company's platform integrates advanced...
-
Workforce Management Forecasting Analyst
2 days ago
Charlotte, North Carolina, United States Figure Full timeAbout FigureFigure is a leading financial technology company that is revolutionizing the industry with its innovative and scalable technology platform. Our platform enables us to capitalize on loan origination activities and integrate cutting-edge technology to foster more transparent and efficient capital markets.We are a team of driven and innovative...
-
Workforce Management, Forecasting Analyst
4 days ago
Charlotte, North Carolina, United States Figure Full timeAbout FigureFigure is a leading financial technology company that is revolutionizing the industry with its innovative and scalable technology platform. Our platform enables us to capitalize on loan origination activities and integrate cutting-edge technology to foster more transparent and efficient capital markets.We are a team of driven and innovative...
-
Sr. Workforce Management Analyst
4 weeks ago
Charlotte, North Carolina, United States Belk Full timeThe Senior Workforce Management Analyst is responsible for all aspects of the scheduling solution including configuration, management of the labor model, drivers, attributes, budgets, forecasts and plans using the Reflexis WFM system. This position interacts with all levels of the Organization which have an impact on store scheduling needs: BSS, DC, Division...
-
Workforce Management Director
7 days ago
Charlotte, North Carolina, United States Cedar Fair Full timeJob SummaryCedar Fair is seeking a highly skilled Workforce Management Director to join our team. As a key member of our operations team, you will be responsible for forecasting and reporting of staffing needs, directing the scheduling process, and ensuring compliance with company policies and procedures.Key ResponsibilitiesForecasting and Reporting: Develop...
-
Senior Quality Assurance Analyst
1 week ago
Charlotte, North Carolina, United States Elite WorkForce Inc Full timePosition OverviewWe are seeking a Senior Quality Assurance Analyst to join our dynamic team. This role is crucial in ensuring the quality and performance of our IT solutions.Key ResponsibilitiesThe successful candidate will be responsible for:Conducting thorough manual testing to identify defects and ensure software functionality.Utilizing SQL Server for...
-
Business Analyst
2 weeks ago
Charlotte, North Carolina, United States Innova Solutions Full timeInnova Solutions is actively seeking a Business Analyst / Project Manager.Position Overview:We are looking for a skilled professional to join our team in a contract role. This position offers a hybrid work model, requiring a blend of remote and onsite collaboration.Key Responsibilities:As a Business Analyst / Project Manager, your primary focus will be on:1....
-
Investment Research Analyst
2 weeks ago
Charlotte, North Carolina, United States Global Endowment Management Full timeTeam OverviewWe are in search of a versatile investment analyst to engage with both public and private asset classes. As part of our team, analysts will collaborate closely with senior members of the investment team at Global Endowment Management to identify, assess, and oversee investment opportunities, while also interacting with all divisions of our...
-
Workforce Operations Lead
1 month ago
Charlotte, North Carolina, United States Motion Recruitment Full timeOutstanding long-term contract opportunity A well-known Financial Services Company is looking for a Workforce Operations Lead in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package Our client has been around for over...
-
Project Management Analyst
1 week ago
Charlotte, North Carolina, United States Innova Solutions Full timeInnova Solutions is actively seeking a Project Management Analyst.Position Overview:Job Type: Full-time/Contract on W2.Location: Hybrid work model available.Contract Duration: 6+ Months.Key Responsibilities:Participate in planning sessions with project leaders to develop a detailed project timeline.Engage with clients and vendors to finalize project...
-
Junior Financial Analyst
2 weeks ago
Charlotte, North Carolina, United States AppleOne Full timeJob DescriptionPosition: Entry-Level Financial AnalystLocation: Charlotte, NCCompensation: $50 - $60 per hourOverview:We are seeking a meticulous Entry-Level Financial Analyst to become a vital part of our finance department in Charlotte, NC. This role presents a remarkable opportunity for recent graduates or individuals at the onset of their finance careers...
-
IT Asset Management Analyst
2 weeks ago
Charlotte, North Carolina, United States IDR, Inc. Full timeIDR, Inc. is in search of a IT Inventory Analyst to support our esteemed clients. This role is ideal for individuals eager to thrive in a dynamic and collaborative environment.Position Summary for the IT Inventory Analyst:The IT Supply Chain logistics supervisor is seeking a skilled IT Inventory Analyst. This position involves working within a warehouse and...
-
IT Asset Management Analyst
1 week ago
Charlotte, North Carolina, United States IDR, Inc. Full timeIDR, Inc. is in search of a IT Inventory Analyst to support a prominent client. This role is ideal for individuals eager to contribute to a dynamic and collaborative work environment.Position Summary for the IT Inventory Analyst:The manager overseeing IT Supply Chain operations is seeking an IT Inventory Analyst. This position involves working in a logistics...
-
Finance Management Internship Analyst
2 weeks ago
Charlotte, North Carolina, United States Bank of America Full timeFinance Management Summer Analyst Program OverviewWhat would you like the capability to achieve?At Bank of America, we prioritize creating an exceptional workplace. We understand that skilled, engaged, and fulfilled employees are essential to enhancing the financial well-being of our customers and clients.Bank of America offers a comprehensive array of...
-
Finance Management Internship Analyst
2 weeks ago
Charlotte, North Carolina, United States Bank of America Full timeFinance Management Summer Analyst Program OverviewWhat would you like the capability to achieve?At Bank of America, we prioritize creating an exceptional workplace. We understand that skilled, engaged, and content employees are essential to enhancing the financial well-being of our customers and clients.Bank of America offers a comprehensive array of banking...
-
Finance Management Internship Analyst
1 week ago
Charlotte, North Carolina, United States Bank of America Full timeFinance Management Summer Analyst Program OverviewWhat capabilities would you like to harness?At Bank of America, we prioritize creating an exceptional workplace. We understand that skilled, engaged, and content employees are essential to enhancing the financial experiences of our clients and customers.Bank of America offers a comprehensive array of banking...
-
Summer Analyst in Financial Management
1 week ago
Charlotte, North Carolina, United States Bank of America Full timeFinance Management Summer Analyst Program OverviewWhat would you like the capability to achieve?At Bank of America, we prioritize creating an exceptional workplace. We understand that skilled, engaged, and fulfilled employees are essential to enhancing the financial well-being of our customers and clients.Bank of America offers a comprehensive array of...
-
Finance Management Internship Analyst
1 week ago
Charlotte, North Carolina, United States Bank of America Full timeFinance Management Summer Analyst Program OverviewWhat capabilities would you like to harness?At Bank of America, we prioritize creating an exceptional workplace. We understand that skilled, engaged, and content employees are essential to enhancing the financial experiences of our customers and clients.Bank of America offers a comprehensive array of banking...
-
Electrical Cost Analyst
2 weeks ago
Charlotte, North Carolina, United States Jobot Full timeElectrical Cost Analyst for Leading Contractor Company Overview: Jobot is a prominent player in the construction industry, offering a competitive salary and a comprehensive benefits package. We provide opportunities for career development and the chance to work on prestigious projects. Position Summary: The Electrical Cost Analyst will report to the...
-
Finance Management Analyst Program
2 days ago
Charlotte, North Carolina, United States Bank of America Full timeAbout the ProgramThe Finance Management Analyst Program at Bank of America is a two-year rotational development program that focuses on financial and management accounting, corporate finance, strategic finance, and internal treasury functions within the CFO Group.The program provides analysts with the opportunity to move through two rotational assignments...