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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide exceptional customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Work closely with customers to determine their needs and provide recommendations on our products and services.
- Process sales transactions accurately and consistently, adhering to company policies and procedures.
- Assist customers in person and over the phone, providing product information and answering questions.
- Build and maintain strong relationships with customers, ensuring their loyalty and satisfaction.
- Stay up-to-date with product knowledge and features, ensuring you can provide expert advice to customers.
- Contribute to achieving sales goals and objectives, working collaboratively with the sales team to drive business results.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English and Spanish.
- Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
- Must be willing to work all scheduled hours, including evenings and weekends.
- Valid, unrestricted driver's license.
- High school diploma or equivalent.
- Previous experience working in a delivery, retail, or customer service position.
- Previous experience selling paint and paint-related products.
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with exceptional service and support, and we are seeking a talented and dedicated individual to join our team.
