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Customer Service Representative

1 month ago

West Chester, Pennsylvania, United States Sherwin-Williams Full time

{"h1": "Customer Service Representative", "p": "At Sherwin-Williams, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities:

* Provide excellent customer service, ensuring high levels of satisfaction and loyalty
* Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
* Build trust relationships with wholesale and retail customers, driving sales growth and revenue
* Process sales transactions accurately and consistently, adhering to company policies and procedures
* Meet and exceed sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas, ensuring accuracy and efficiency
* Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
* Tint and mix products to customer specifications, ensuring quality and consistency
* Load and unload delivery trucks, assisting with deliveries as needed
* Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
* Remain knowledgeable on products offered, discussing available options and features with customers
* Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
* Suggest ways to improve sales, driving business growth and revenue

Requirements:

* Must be at least 18 years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able to read, write, comprehend, and communicate in English
* Must be able to read, write, comprehend, and communicate in Spanish
* Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

* Have a valid, unrestricted Driver's License
* Have at least a High School diploma or GED
* Have at least one year of experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
"}