Customer Service Representative

7 hours ago


West Chester, Pennsylvania, United States Alpine Air Heating & Air Conditioning Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Alpine Air Heating & Air Conditioning. As a key member of our dispatch team, you will be responsible for providing exceptional customer service, scheduling service and maintenance appointments, and managing communication with our service technicians.

The ideal candidate will have strong written and verbal communication skills, be able to work in a fast-paced environment, and possess a high level of initiative, judgment, and decision-making skills. Proficiency in Microsoft Office products and the ability to learn new software programs are also required.

We offer a competitive salary, 401K with company match, health benefits, paid vacation, sick days, and holidays. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application.

Key Responsibilities

  • Provide exceptional customer service via phone and in-person
  • Schedule service and maintenance appointments
  • Manage communication with service technicians
  • Provide administrative support as needed
  • Maintain detailed customer database for marketing activities and client communications

Requirements

  • High school diploma or equivalent required
  • 2+ years of customer service experience
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office products
  • Ability to learn new software programs
  • High level of initiative, judgment, and decision-making skills


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