Customer Service Representative

2 days ago

West Chester, Pennsylvania, United States Service Experts Full time
Customer Service Specialist Job Description

Job Summary:

The Customer Service Specialist plays a vital role in ensuring exceptional customer experiences by providing timely and effective support. This position requires strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Assist customers with scheduling appointments, billing inquiries, and product information.
  • Work collaboratively with the sales and service teams to ensure seamless customer experiences.
  • Maintain accurate customer records and update information as necessary.
  • Adhere to company policies and procedures, including CPI compliance regulations.

Requirements:

  • High school diploma or equivalent required; 1 year of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and adapt to changing priorities.
  • Basic computer skills and knowledge of administrative software.

What We Offer:

  • Competitive pay and incentive opportunities.
  • Paid time off and company holiday pay.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement savings plan with company matching contributions.

Why Join Service Experts?

At Service Experts, we value our employees and strive to create a positive and supportive work environment. We offer opportunities for growth and development, as well as a comprehensive benefits package. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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