Assistant Center Manager

1 week ago

Norman, Oklahoma, United States European Wax Center Full time

European Wax Center, a leading beauty lifestyle company, is seeking an exceptional Operations Manager with a passion for sales, team building, and training to oversee operations and drive performance.

**Must have a proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings, and weekends**

If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance, and want to assist in leading a top-performing team in the European Wax Center family, then this is the place for you.

As an Operations Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service.

Key Responsibilities:

• Drive this top-performing location to break national company records and infuse the team with a passion for creating outstanding customer experiences.

• Foster a positive work environment that encourages ideas and innovative problem-solving.

• Coach performance through available metrics and encourage associates' professional growth through achievement and accountability.

• Implement and execute systems and processes consistent with a high-performing franchise.

• Create visual tracking and analytical reports using Excel, Word, and PowerPoint.

• Organize outreach and marketing events.

Required Skills:

• A passion for people and sales.

• Demonstrated success as an effective trainer and motivator to create a winning team.

• Be enthusiastic about our brand, outgoing, energetic, resourceful, and detail-oriented.

• Exceptional customer service and social skills, including the ability to communicate effectively in all situations, including guest relations, conflict resolution, individual coaching, and group presentations.

• Demonstrate the ability to evaluate issues, establish priorities, and adjust direction when necessary.

• Ability to work a flexible schedule, including days, evenings, and weekends.

Requirements:

High school diploma or equivalent.

6 months of experience in customer service preferred.

6 months of experience in sales preferred.

Reliable means of transportation.

Benefits:

Career Growth

Competitive Hourly Wage PLUS Bonuses.

Ongoing extensive European Wax Center operational training.

401k.

Medical/Dental/Vision/Life Insurance available.

Employment growth opportunities.

Discount on waxing/products.

Previous EWC, Massage Envy, and/or Millennium Software experience a plus.

About European Wax Center:

The foundation of European Wax Center's success is to get guests and keep them coming back. Everything we do and say revolves around this one, clear goal. From our unique set of product and service offerings to the unforgettable experience each associate provides, to our dedication to proper skin care education, our priority is to help each guest feel gorgeous and confident by revealing their beautiful skin.

We want to be known as a brand people love working with, not only for the results, but because of how great it feels.

EWC is an equal opportunity employer.

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