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Service Excellence Representative

2 months ago

Norman, Oklahoma, United States Advanced Call Center Technologies Full time

Position Overview:

Advanced Call Center Technologies is on the lookout for dedicated Customer Service Representatives to enhance our dynamic team. We pride ourselves on fostering a culture that encourages internal growth and provides exceptional training to elevate your career. In this role, you will represent our company, and through your positive interactions, you will have the opportunity to make a significant impact.

What We Offer:

  • Career advancement opportunities
  • Flexible working hours
  • Generous bonus potential
  • Supportive supervisors and a positive workplace atmosphere
  • Employee ownership opportunities upon meeting qualifications
  • Affordable benefits for you and your family after a specified period
  • Paid time off and holidays after a specified period

Join a team where your contributions are valued. Each interaction is seen as a chance to enhance customer loyalty. As part of our Employee Stock Ownership Plan (ESOP), you will benefit from our company's success, which is shared among our committed employees, making us a stable and healthy employer.

Role Summary:

As a Customer Service Representative, you will be empowered to deliver outstanding service. Your excellent communication and interpersonal skills will be essential as you handle inbound calls from customers seeking assistance with various inquiries, including billing, payments, and service-related questions. You will be a problem solver, motivated to achieve both service and sales objectives.

Key Responsibilities:

  • Respond promptly to customer inquiries and solicit feedback to enhance service quality.
  • Maintain confidentiality and demonstrate active listening skills.
  • Communicate clearly and persuasively in all situations.
  • Effectively manage multiple tasks while documenting customer interactions.
  • Ensure accuracy and thoroughness in all work, striving for continuous improvement.
  • Meet productivity standards and complete tasks in a timely manner.
  • Demonstrate reliability by maintaining consistent attendance and punctuality.
  • Follow management directives and take responsibility for your actions.
  • Perform additional duties as assigned by management.

Minimum Qualifications:

  • Ability to pass a criminal background check.
  • Proficient in data entry and basic computer skills.
  • Previous experience in a call center or customer service role is preferred.
  • High School diploma or GED is required.

At Advanced Call Center Technologies, we are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or genetics. We adhere to all applicable laws governing nondiscrimination in employment.