Help Desk Specialist

2 days ago


Cambridge, Massachusetts, United States Apex Systems Full time
Job Title: Help Desk II

The Help Desk II role at Apex Systems is a key position in our IT services team. As a Help Desk II, you will be responsible for providing technical assistance to end-users, troubleshooting and resolving basic issues through established processes, and ensuring timely and high-quality service.

Primary Responsibilities:
  • Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions.
  • Offer technical support for AV equipment and meetings, both in-person and virtual settings.
  • Image and deploy new user setups for computers and desks, managing inventory and software of IT assets, including asset auditing.
Requirements:
  • Bachelor's degree or 2-4 years of experience in a related field.
  • Proficient understanding of computer network concepts, troubleshooting network and systems issues.
  • Extensive experience in supporting mobile devices such as iPhones, iPads, and Androids using Mobile Device Managers (MDM).
  • Proficiency in Active Directory operations, including user management and access control.
  • Microsoft Certifications are a plus.
About Apex Systems:

At Apex Systems, we value innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.



  • Cambridge, Massachusetts, United States The Harlan Company Full time

    Job Title: Help Desk SpecialistWe are seeking a proactive and detail-oriented Help Desk Specialist to enhance our call center operations and HR processes. This key role ensures smooth daily operations and fosters a positive workplace culture.Key Responsibilities:Recruitment & Onboarding: Assist with job postings, resume screening, and interview scheduling....


  • Cambridge, Massachusetts, United States Planet Pharma Full time

    Job Title: Help Desk AdministratorAbout the Role:We are seeking a highly skilled Help Desk Administrator to join our team at Planet Pharma. As a Help Desk Administrator, you will be responsible for providing technical support and resolving escalated helpdesk requests from our managed service provider.Key Responsibilities:Provide support for AV equipment and...


  • Cambridge, Massachusetts, United States Stratacuity: Proven Scientific Placement Full time

    Job OverviewThe Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoot and resolve basic issues through established processes, and ensure timely and high-quality service.Key ResponsibilitiesAddress and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions.Offer...


  • Cambridge, Massachusetts, United States Stratacuity: Proven Scientific Placement Full time

    Job OverviewWe are seeking a highly skilled Help Desk Support Specialist II to join our team at Stratacuity: Proven Scientific Placement. As a key member of our IT department, you will provide technical assistance to end-users, troubleshoot and resolve basic issues through established processes, and ensure timely and high-quality service.Primary Job...


  • Cambridge, Massachusetts, United States Planet Pharma Full time

    Job SummaryWe are seeking a highly skilled Help Desk II to join our team at Planet Pharma. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesResolve escalated helpdesk requests from our managed service providerProvide...


  • Cambridge, Massachusetts, United States Planet Pharma Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician to join our team at Planet Pharma. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.Key ResponsibilitiesResolve escalated helpdesk requests from our managed service...


  • Cambridge, Massachusetts, United States Planet Pharma Full time

    Job Title: Help Desk AdministratorWe are seeking a skilled Help Desk Administrator to join our team at Planet Pharma. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Key Responsibilities:Resolve escalated helpdesk requests from our managed service providerProvide support for AV...


  • Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    Front Desk Supervisor OpportunityHyatt Regency Boston/Cambridge is seeking a skilled Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. Your high energy, enthusiasm,...

  • Front Desk Supervisor

    2 weeks ago


    Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    {"Overview": "As a Front Desk Supervisor at Hyatt Regency Boston Cambridge, you will be responsible for leading the front desk team in delivering exceptional guest service. With your high energy and strong leadership skills, you will ensure smooth front desk operations and create memorable experiences for our valued guests.Key Responsibilities:* Supervise...


  • Cambridge, Massachusetts, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - Front Desk Agent / ConciergeAs a Hospitality Service Specialist at Residence Inn by Marriott, your responsibilities will include:Welcoming Guests: Greet visitors with a friendly demeanor and deliver outstanding customer service.Check-in and Check-out: Manage the check-in and check-out processes with precision, ensuring all details...

  • Front Desk Auditor

    3 weeks ago


    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. This includes front desk operations during the overnight shift, typically from 11pm to 7am. Key responsibilities include:Registering guests and making reservationsPreparing daily reports and balancing transactionsConducting security walks and maintaining...


  • Cambridge, Massachusetts, United States New England Board of Higher Education Full time

    Job Title: User Support SpecialistJoin our team at Harvard University Information Technology (HUIT) as a User Support Specialist. As a key member of our team, you will play a critical role in delivering exceptional support services to our clients.Job Summary:We are seeking a highly skilled and customer-focused User Support Specialist to join our team. The...


  • Cambridge, Massachusetts, United States The Hollister Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our team at The Hollister Group. As an Administrative Support Specialist, you will be responsible for ensuring the smooth operation of our office, providing top-notch customer service, and maintaining accurate records.Key...


  • Cambridge, Massachusetts, United States Vinfen Full time

    Job SummaryVinfen is seeking a highly motivated and detail-oriented Helpdesk Associate to join our IT team. As a Helpdesk Associate, you will provide entry-level help desk support to Vinfen end users and critical internal IT functions.Key ResponsibilitiesProvide technical support to end users via phone, email, and in-personResolve technical issues in a...


  • Cambridge, Massachusetts, United States Hildebrand Self-Help Center Full time

    Residential AssistantHildebrand Self-Help Center is seeking a dedicated and compassionate Residential Assistant to join our team. As a key member of our staff, you will play a vital role in providing a safe and welcoming living environment for families experiencing homelessness.Key Responsibilities:Promote a clean, harmonious, and welcoming living...


  • Cambridge, Massachusetts, United States Hildebrand Self-Help Center Full time

    Residential AssistantHildebrand Self-Help Center is seeking a dedicated and compassionate Residential Assistant to join our team. As a Residential Assistant, you will play a vital role in creating a safe, clean, and welcoming living environment for families in residence at our congregate shelter.Key Responsibilities:Promote and model a clean, harmonious, and...


  • Cambridge, Massachusetts, United States The Judge Group Full time

    We are seeking a highly skilled Administrative Support Specialist to join our team at The Judge Group. As a key member of our administrative team, you will be responsible for providing exceptional support to our clients and colleagues.Key Responsibilities:Provide front desk support, including answering phone calls, responding to emails, and greeting clients...


  • Cambridge, Massachusetts, United States Harvard University Full time

    Job SummaryAs a Service Desk Associate I at Harvard University, you will play a critical role in providing high-quality technical support to our community of students, faculty, and staff. This position requires excellent communication and problem-solving skills, as well as a strong understanding of technical systems and software.Key ResponsibilitiesMonitor...


  • Cambridge, Massachusetts, United States TalentBurst, an Inc 5000 company Full time

    Job Title: Audio Visual Desk SupportLocation: Cambridge, MADuration: 3 MonthsWork Schedule:Sunday: 08:00am - 04:00pmMonday - Thursday: 02:00pm – 10:00pmJob Description:We are seeking an experienced Audio Visual Support Specialist to join our team as an AV/Media Technician. The successful candidate will be responsible for providing day-to-day Audio Visual...


  • Cambridge, Massachusetts, United States Vinfen Full time

    Job SummaryVinfen is seeking a highly skilled and experienced Facilities Operations Manager to oversee the operation and maintenance of all properties within our portfolio. This is a key leadership role that requires strong management and coordination skills, as well as the ability to work effectively with staff and external vendors.Key...