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Service Desk Associate I

2 months ago

Cambridge, Massachusetts, United States Harvard University Full time
Job Summary

As a Service Desk Associate I at Harvard University, you will play a critical role in providing high-quality technical support to our community of students, faculty, and staff. This position requires excellent communication and problem-solving skills, as well as a strong understanding of technical systems and software.

Key Responsibilities
  • Monitor and respond to customer requests and issues via phone, email, and ticketing system
  • Provide technical support and troubleshooting for a variety of hardware and software issues
  • Collaborate with colleagues to resolve complex technical issues and provide solutions
  • Document and maintain accurate records of customer interactions and technical issues
  • Participate in ongoing training and professional development to stay up-to-date on the latest technical trends and best practices
Requirements
  • 1+ year of experience in a technical support or customer service role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic understanding of technical systems and software, including Microsoft and Apple products
  • Ability to lift and move equipment up to 50lbs
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Access to Harvard University's resources and facilities