Hospitality Service Specialist

2 weeks ago


Cambridge, Massachusetts, United States Residence Inn by Marriott Full time

Residence Inn by Marriott - Front Desk Agent / Concierge

As a Hospitality Service Specialist at Residence Inn by Marriott, your responsibilities will include:

  • Welcoming Guests: Greet visitors with a friendly demeanor and deliver outstanding customer service.
  • Check-in and Check-out: Manage the check-in and check-out processes with precision, ensuring all details are accurate.
  • Guest Support: Address guest inquiries promptly and resolve any concerns or complaints effectively.
  • Collaboration: Work closely with various departments to guarantee seamless operations and enhance guest satisfaction.
  • Lobby Maintenance: Keep the lobby area tidy and organized to create a welcoming environment.
  • Assistance: Help guests with their luggage and provide insightful recommendations for local attractions and dining options.

We value your commitment to providing exceptional experiences for our guests.



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