Help Desk Specialist II
4 hours ago
We are seeking a highly skilled Help Desk Support Specialist II to join our team at Stratacuity: Proven Scientific Placement. As a key member of our IT department, you will provide technical assistance to end-users, troubleshoot and resolve basic issues through established processes, and ensure timely and high-quality service.
Primary Job Responsibilities- Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions.
- Offer technical support for AV equipment and meetings, both in-person and virtual settings.
- Image and deploy new user setups for computers and desks, managing inventory and software of IT assets, including asset auditing.
- Bachelor's degree or 2-4 years of experience in a related field.
- Proficient understanding of computer network concepts, troubleshooting network and systems issues.
- Extensive experience in supporting mobile devices such as iPhones, iPads, and Androids using Mobile Device Managers (MDM).
- Proficiency in Active Directory operations, including user management and access control.
- Microsoft Certifications are a plus.
At Stratacuity, we value ethics and building lasting relationships with exceptional biopharmaceutical talent. We take great care to protect your personal information and will not share it without your direct prior consent. Upon receiving your inquiry, you may be directly contacted by a Stratacuity team member to discuss your career goals.
We are an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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