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Front Desk Supervisor

2 months ago

Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time
Front Desk Supervisor Opportunity

Hyatt Regency Boston/Cambridge is seeking a skilled Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. Your high energy, enthusiasm, and strong leadership skills will ensure smooth front desk operations and create memorable experiences for our valued guests.

Key Responsibilities:
  • Supervise front desk operations to ensure seamless guest experiences
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures
Requirements:
  • Prior cash handling experience necessary
  • High School graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Six months Front Desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends
Benefits:

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. These benefits include multiple tiers of medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.