Customer Success Advocate
2 days ago
We're looking for a highly skilled Customer Engineer to join our team at Reltio. As a key member of our support team, you'll play a critical role in delivering exceptional customer experiences and driving business growth.
This is an exciting opportunity to work with a cutting-edge technology platform, collaborating with cross-functional teams to resolve complex technical issues and improve product features.
Responsibilities:
- Handle complex technical problems for customers, including configuration, workflow compilation, lambda code debug, integration, and JSON knowledge.
- Develop and implement solutions to improve product features and customer experiences.
- Collaborate with cross-functional teams to ensure system health and customer satisfaction.
- Act as a subject matter expert in multiple product features, supporting, enhancing, and fixing solutions for a rapidly growing business at scale.
Requirements:
- Bachelor's degree in Computer Science or equivalent field of study.
- 3+ years of experience with on-premise or cloud MDM solutions.
- 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
- Experience with Public Clouds AWS/GCP/Azure and their services.
- REST APIs and integration tools expertise.
- Previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.
What We Offer:
- An estimated salary range of $77,000 - $142,000 USD based on qualifications and experience.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- The opportunity to work with a dynamic team and contribute to the growth and success of Reltio.
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