Supervisor of Patient Services in Optometry

2 weeks ago

Waltham, Massachusetts, United States Ophthalmic Consultants Of Boston Full time
Position Overview:

Ophthalmic Consultants of Boston is seeking a dedicated Patient Care Supervisor to join our Optometry & Optical division. This role is pivotal in ensuring our commitment to exceptional patient service, integrity, teamwork, fairness, operational excellence, and financial accountability.


Key Responsibilities:

The Patient Care Supervisor will oversee all scheduling and administrative operations, ensuring that the practice's needs and those of our providers are met efficiently. This includes:

  • Supervising the patient care team to guarantee high-quality service and optimal team performance.
  • Managing daily tasks and adjusting assignments as necessary to enhance clinic flow.
  • Reviewing provider schedules proactively to identify and rectify potential issues.

This is a full-time position, with a standard workweek from Monday to Friday, including the potential for remote work one day per week.


Performance Expectations:

The ideal candidate will possess the skills necessary to fulfill all responsibilities of Patient Care Coordinators I, II, and III, including the ability to schedule appointments for any Optometrist. Essential skills include:

  • High-level interpersonal abilities to navigate sensitive situations.
  • Strong decision-making capabilities.
  • Proven leadership experience with administrative staff and collaboration with external entities.
  • Excellent written and verbal communication skills, demonstrating tact and diplomacy.
  • Effective organizational and planning skills, with the ability to prioritize tasks independently.

Accountability for a variety of administrative activities is crucial, along with the ability to assign work and monitor team performance. Familiarity with OCB policies and procedures is also required.


Specific Duties:

The Patient Care Supervisor will:

  • Provide comprehensive support to physicians, the Practice Manager, and the administrative team, serving as a resource for practice administration.
  • Act as the primary liaison between the Practice Manager and Patient Care Coordinators.
  • Deliver exceptional customer service to patients, providers, and team members.
  • Assist in evaluating staffing needs and participate in the recruitment process.
  • Assess team performance and recommend promotions or disciplinary actions as necessary.
  • Contribute to the development and execution of long-term departmental plans.
  • Maintain open communication with staff to foster a positive work environment and ensure clarity on team objectives.
  • Audit scheduling accuracy and provide feedback for improvement.
  • Collaborate with the Practice Director to address administrative challenges and strategize for the future.
  • Engage in practice development initiatives and attend relevant meetings.
  • Serve as a liaison with other departments and external agencies, managing confidential information with discretion.
  • Lead departmental meetings and perform additional tasks as required.

Qualifications:

The successful candidate will have:

  • A minimum of five years' experience in a busy medical setting, with supervisory experience preferred.
  • A bachelor's degree is preferred.
  • Experience in a high-volume medical practice.
  • Proficiency with electronic medical records, particularly Epic.
  • Experience managing a high volume of patient communications.
  • Strong verbal and written communication skills, with a keen attention to detail.
  • Competence in Microsoft Outlook, SharePoint, and Teams.
  • Advanced multitasking abilities and prioritization skills.
  • Experience in project management is a plus.

Benefits:

Ophthalmic Consultants of Boston offers a comprehensive benefits package, including:

  • Medical and dental insurance starting on the first day of employment.
  • 401(k) plan with company matching.
  • Company-paid life insurance and long-term disability coverage.
  • Eye care discounts.
  • Generous paid time off and holidays.

For more information about Ophthalmic Consultants of Boston, please visit our website.

  • Optometry Patient Care Specialist

    6 days ago

    Waltham, Massachusetts, United States Ophthalmic Consultants of Boston Full time

    Position OverviewOphthalmic Consultants of Boston (OCB) is actively looking for a Patient Care Specialist in the Optometry & Optical Services sector. This role is a full-time position, operating Monday through Friday, with the option for 2-3 remote workdays if preferred. The Patient Care Specialist will embody OCB's commitment to exceptional patient service,...

  • Optometry Patient Care Team Leader

    2 weeks ago

    Waltham, Massachusetts, United States Ophthalmic Consultants Of Boston Full time

    Position Overview:Ophthalmic Consultants of Boston is seeking a dedicated Patient Care Supervisor to join our Optometry & Optical division. This role is pivotal in maintaining our commitment to exceptional patient service, unity, ethics, integrity, fairness, operational excellence, and fiscal responsibility.Key Responsibilities:The Patient Care Supervisor...

  • Facilities Operations Supervisor

    2 weeks ago

    Waltham, Massachusetts, United States Commonwealth of Massachusetts Full time

    Official Job Posting for Facilities Operations SupervisorIntroduction:The Commonwealth of Massachusetts is dedicated to fostering a diverse and inclusive workplace where every employee is respected and valued. This commitment is reflected in our hiring practices, which emphasize skills-based evaluations.Job Overview:The Facilities Operations Supervisor plays...

  • Patient Care Coordinator

    4 days ago

    Waltham, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryThe Medical Assistant II will provide clinical support to physicians and patients in an outpatient clinic setting. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesClinical Duties:Assist physicians with patient evaluations, management, and...

  • Senior Care Services Supervisor

    4 days ago

    Waltham, Massachusetts, United States Springwell Full time

    Job SummarySpringwell is seeking a highly skilled and experienced Supervisor to lead our Home Care program at our Waltham office.Key ResponsibilitiesProvide regular administrative and clinical supervision to Case Managers and RNs.Conduct comprehensive assessments and create care plans in collaboration with interdisciplinary teams.Coordinate in-home services...

  • Protective Services Program Supervisor

    1 day ago

    Waltham, Massachusetts, United States Springwell Full time

    Job SummarySpringwell is seeking a highly organized and enthusiastic Protective Services Program Supervisor to join our team. As a key member of our organization, you will be responsible for providing regular administrative and clinical supervision to Protective Services Workers who conduct investigations of abuse, caregiver-neglect, self-neglect, and...

  • Patient Services Coord. II-Waltham

    1 month ago

    Waltham, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information,...

  • Electrical Testing Supervisor

    2 weeks ago

    Waltham, Massachusetts, United States Lighthouse Professional Services Full time

    Job OverviewLighthouse Professional Services, a segment of Staffing 360 Solutions, has been delivering contract and direct hire talent to various organizations, from small enterprises to Fortune 500 companies, for over five decades. Our dedicated teams are composed of seasoned industry experts who prioritize building strong working relationships, driven by...

  • Healthcare Service Ambassador

    4 days ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    About the RoleBoston Children's Hospital is seeking a highly skilled Patient Experience Representative to join our team. As a key member of our clinical support team, you will play a vital role in ensuring the highest level of patient satisfaction and care.Key ResponsibilitiesProvide Exceptional Customer Service: Deliver positive and effective customer...

  • Private Duty Nurse

    1 day ago

    Waltham, Massachusetts, United States Maxim Healthcare Services Full time

    About the RoleWe are seeking a skilled and compassionate Registered Nurse (RN) to join our team at Maxim Healthcare Services. As a Private Duty Nurse, you will play a vital role in providing high-quality patient care in the comfort of their own homes.Key ResponsibilitiesAssess and Plan Patient Care: Utilize the nursing process to assess, plan, implement, and...

  • Service Operations Supervisor

    7 days ago

    Waltham, Massachusetts, United States Properties Inc. Full time

    Position OverviewJoin our dynamic team at Properties Inc. and take the next step in your career within the HVAC sector. We are seeking a dedicated professional for a pivotal role.Key Responsibilities:Support the Service Manager in daily operational tasks and business management.Act as the lead technician to ensure successful project execution.Manage billable...

  • IT Project Supervisor

    2 weeks ago

    Waltham, Massachusetts, United States Intellects Hub LLC Full time

    Position: ServiceNow Program CoordinatorCompany: Intellects Hub LLCRole Overview:We are in search of a skilled Project Supervisor with a robust background in overseeing ServiceNow initiatives. The ideal candidate will play a pivotal role in ensuring project success through effective communication and stakeholder engagement.Key Responsibilities:Facilitating...

  • Patient Referral Coordinator

    2 weeks ago

    Waltham, Massachusetts, United States Brigham and Women's Hospital Full time

    Position Overview - Patient Referral CoordinatorAt Brigham and Women's Hospital, we are dedicated to enhancing patient care through our comprehensive services. We pride ourselves on fostering a diverse, equitable, and inclusive workplace that mirrors the varied backgrounds of the patients we serve.Our commitment to equal opportunity ensures that all...

  • Project Installation Supervisor

    2 weeks ago

    Waltham, Massachusetts, United States Marvin Full time

    Project Installation Supervisor - Window and Door SolutionsPosition OverviewAs a Project Installation Supervisor, you will play a pivotal role in ensuring our clients receive outstanding service throughout their installation journey. Our commitment to excellence means that you will oversee every aspect of the installation process, ensuring that our high...

  • Patient Care Associate

    4 weeks ago

    Waltham, Massachusetts, United States Massachusetts General Hospital Full time

    Sign on bonus eligible** The Opportunity: Patient Care Associate | MGH Cancer Center - Waltham Do you think you may be a good fit for New England's #1 Medical Center, based on U.S. News Best Hospitals for : Massachusetts General Hospital.Apply today to learn more about growing your career at MGH Schedule hour shifts Days 40 hours per week Monday -...

  • Senior Patient Care Coordinator

    2 weeks ago

    Waltham, Massachusetts, United States Mass General Brigham Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the supervision of the Practice Manager, the Senior Patient Care Coordinator delivers intricate patient scheduling assistance in a bustling outpatient ambulatory care environment.PRINCIPAL DUTIES AND RESPONSIBILITIES: Organizes initial, follow-up, and multi-disciplinary patient appointments involving multiple...

  • Service Center Technician

    7 days ago

    Waltham, Massachusetts, United States SPI LLC Full time

    Job OverviewThe Service Center Technician plays a crucial role in ensuring the operational efficiency of our maintenance and repair services. This position requires a skilled individual capable of performing various tasks related to fleet maintenance, equipment repairs, and overall service center operations.Key ResponsibilitiesThe primary duties of the...

  • Customer Solutions Team Supervisor

    2 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job OverviewAt ZoomInfo Technologies LLC, we foster an environment that promotes creativity, values innovation, encourages collaboration, and holds ourselves accountable for delivering results. We appreciate individuals who take initiative and demonstrate a proactive approach to their work, helping to unlock their potential for growth. A single informed...

  • Customer Solutions Team Supervisor

    2 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job OverviewAt ZoomInfo Technologies LLC, we foster an environment that promotes creativity, values innovation, encourages collaboration, expects accountability, and celebrates results. We appreciate your proactive approach and will support you in realizing your growth potential. One significant decision can transform everything. Flourish with us at ZoomInfo...

  • Laboratory Operations Supervisor

    6 days ago

    Waltham, Massachusetts, United States DynamiCure Biotechnology Full time

    Job OverviewThe Laboratory Operations Supervisor will collaborate closely with both the research and administrative teams, overseeing the daily functions of the laboratory. This role is pivotal in developing and executing strategies to enhance operational efficiency, minimize waste, and boost productivity.Key Responsibilities:Streamline and manage processes...