IT Project Supervisor
2 weeks ago
Position: ServiceNow Program Coordinator
Company: Intellects Hub LLC
Role Overview:
We are in search of a skilled Project Supervisor with a robust background in overseeing ServiceNow initiatives. The ideal candidate will play a pivotal role in ensuring project success through effective communication and stakeholder engagement.
Key Responsibilities:
- Facilitating communication among project stakeholders to promote timely decision-making and transparency.
- Building and maintaining strong partnerships with technology collaborators to manage incident responses, service delivery, operational tasks, and project milestones.
- Updating stakeholders on project timelines and any changes in dependencies.
- Providing regular updates on project status, identifying issues and risks, and suggesting enhancements to leadership.
- Ensuring ownership of project tasks and supporting stakeholders in executing action items.
- Monitoring project data and key performance indicators, recognizing trends, and ensuring alignment with organizational priorities.
- Collaborating with the program manager to establish standardized processes, policies, and tracking for all service and operational tasks.
Essential Qualifications:
- 5-8 years of hands-on experience in Project Management, particularly with ServiceNow or related Helpdesk processes.
- PMP certification is preferred.
- Exceptional verbal, written, and listening abilities.
- Proven capability to effectively communicate with business experts, technology partners, and staff regularly.
- Strong leadership and collaboration skills, fostering productive relationships.
- A proactive learner who adapts positively to changes.
- Experience in the financial sector or similar industries is advantageous.
- Familiarity with incident management and project tracking tools such as ServiceNow and Jira is a plus.
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