Client Relationship Manager
2 weeks ago
Company: Edible Alchemy dba Bulk Wholesale Mushrooms
About Us: At Edible Alchemy, we are passionate about functional mushrooms and have been dedicated to this craft since 2011. Our expertise lies in refining our processes and integrating our operations from spore to bottle, ensuring the highest quality products.
Company Culture: We pride ourselves on fostering a diverse environment where respect for individual perspectives is paramount. Our team thrives on open dialogue and collaborative problem-solving. With a fast-paced work atmosphere, we seek individuals who enjoy staying engaged and productive.
Role Overview: The primary focus of this position is to nurture and manage client relationships. We are in search of a detail-oriented and personable account manager who excels in communication and is dedicated to providing outstanding service. Your responsibilities will include:
- Building and maintaining robust relationships with our wholesale clientele.
- Delivering exceptional customer service tailored to the needs of our partners.
- Assisting the sales director with various administrative duties.
Key Responsibilities:
- Oversee wholesale accounts of varying sizes, acting as a liaison between clients and our internal teams.
- Strengthen customer relationships to ensure ongoing business success.
- Gain a comprehensive understanding of each client's market position, product offerings, and competitive landscape.
- Collect and manage client feedback for all projects, ensuring clear communication of timelines and expectations.
- Guarantee timely delivery of solutions aligned with client objectives.
- Report account statuses and transactions directly to the sales director.
- Support the sales director with daily administrative tasks, including invoicing and project management updates.
- Monitor customer service inquiries through various channels to address client needs proactively.
Qualifications:
- Exceptional customer service and relationship management skills.
- Experience in project and account management.
- Strong communication abilities across all organizational levels.
- Self-motivated with effective time management skills.
- Creative problem-solving capabilities.
- Proficient in Google Suite applications.
- Familiarity with social media platforms.
Preferred Qualifications:
- Knowledge of the contract manufacturing and dietary supplement sectors.
Compensation: Starting salary ranges from $45,000 to $55,000, with opportunities for advancement and a personalized bonus structure after six months. Additional benefits include paid time off and access to our unique mushroom products.
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