Patient Service Representative

24 hours ago


Orland Park, Illinois, United States Orthodontic Experts Ltd Full time
{"title": "Patient Service Representative", "description": "

At Orthodontic Experts Ltd, we're dedicated to delivering exceptional care and orthodontic excellence. We're seeking a highly skilled Patient Service Representative to join our dynamic team. As a key member of our front desk, you'll be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their journey with us.

Key Responsibilities:
  • Manage patient scheduling with precision and accuracy
  • Collect and verify patient information, ensuring seamless communication with our clinical team
  • Handle patient inquiries and provide information on treatment options and insurance coverage
  • Process payments and maintain accurate records
  • Collaborate with our clinical staff to ensure a smooth patient experience
Requirements:
  • High school degree or equivalent
  • 3+ years of customer service experience
  • 2+ years of patient service experience
  • Proficient in Microsoft Office Suite
  • Excellent problem-solving and de-escalation skills
  • Excellent written and verbal communication skills
What We Offer:
  • Paid training and development opportunities
  • Travel pay for sister clinic assignments
  • Medical, dental, and vision insurance
  • Short-term disability and employee assistance program
  • 401(k) matching and paid time off
", "lang_code": "en-US"}

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